Nice but disappointed
09/05/2017 travelguynate, Gilbert, Arizona
We debated on several hotels but judging by the pictures we decided to splurge and stay at the Best Western. The faculty was great but the hotel was less than we were expecting. Alot older than the pi... more
We debated on several hotels but judging by the pictures we decided to splurge and stay at the Best Western. The faculty was great but the hotel was less than we were expecting. Alot older than the pictures make it seem. We were put in two rooms in the attic that were spacious but did not reflect the beautiful rooms in the pictures. While our stay was fine I don't think we'd go back again given all the options in the area. less
AlpineAlex, Manager at Best Western Hotel Obermuehle, responded to this review
Thank you that you have stayed at the Best Western 4* Superior Hotel Obermühle. We are sorry that we could not fulfill your expectations for your stay. After both of the hotel's buildings were completely renovated in 2013 and 2015 there were only 4 rooms left that were not remodeled but updated and had a different design than the new rooms.
We tried hard to make this clear in our booking engine with displaying pictures and a description of every individual room category. I assume that you have booked two rooms of this category. Have you talked to a front desk clerk and tried to switch to a different room type, while you were at the hotel? The team of the reception and reservations office is usually very helpful with this.
The reason why those four rooms were not completely renovated in 2015 is, that as of right now we are building a new executive floor there. The roof came off, and an entire floor was set on top. We are sorry that you did not have the experience that you wished for at the time. Unfortunately, I could not figure out your name and contact details to reach out to you personally. I hope you would give us a second try if you come back to Garmisch-Partenkirchen. If you do, please send an email to me at firstname.lastname@example.org - Alexander Knoedel (GM)