Thieves - don't deliver what is promised.
28/07/2017 jleach64, Vicenza, Italy
DO NOT book this hotel! Myself and 3 colleagues booked this hotel for two nights for official government/US Army travel. Prior to checking in, we were told the mission changed and we would only stay o... more
DO NOT book this hotel! Myself and 3 colleagues booked this hotel for two nights for official government/US Army travel. Prior to checking in, we were told the mission changed and we would only stay one night. Upon check-in, we told the manager on duty and he said “ok, no problem.” We found out during checkout that it was not ok, they were charging us for both nights even with the 24 hour notice we provided. The clerk on duty used the excuse that it was only 24 hours in advance of the first day; once we passed that time, we could not change our checkout date regardless of how many nights we stayed, or how far in advance we told them. So be careful if you book an extended stay that may get cut short…you will pay for the entire stay.
The clerk also mentioned the 24 hour cancellation policy in the online booking agreement. They didn’t seem to have a problem changing the rates on our rooms several times prior to our arrival though. The booking agreement only matters when it benefits them.
Be careful about booking the “sea view” rooms as they are not what they seem. If you get that side of the hotel, the room does indeed face the sea, but that does not mean that you will actually see it because of the buildings between you and the sea. I was lucky enough that my balcony had a view down the street between two buildings and could partially see what I expected. Their website should read “Rooms face the sea but hotel is two blocks over with other buildings in front of us, so you may get lucky and see it, eh, or you may not. Roll the dice and see what you get.”
Don’t expect wifi to work in every room as advertised either. Unfortunately my room was one that was dead in that department. I told the clerk on duty that the wifi did not work in my room. She responded with “Yes, wifi works in every room.” I explained that my devices (all of them) would connect in another room down the hall, but not in mine. She shrugged and said she didn’t know what to do.
Needless to say, I was totally disappointed with this hotel and the fact that they boast all these great features but fall short in delivering. less
chechesigno, Owner at Best Western Hotel Nettunia, responded to this review
The customer booked four rooms for two nights, one with sea view and three standard rooms, and only at check-in told us that they would stay only one night. No one told him that it would be possible to pay for one night only, as variations or cancellations could be made the day before, not the same day. And being in high season, we charged also the second night, as usual. Customers received un up grade: une standard room and tree direct sea view rooms. Normaly the sea views have a supplement and the direct sea view rooms have other major supplement. The property has wifi in all rooms and all the hotel and works well. Perhaps the only thing that made the customer write the negative review is the fact that he had to pay two nights and stayed one night.