Several Night Stay on First Visit to Japan.
05/08/2019 Trevor S, Stoke-on-Trent, United Kingdom
Comfortable bed and room was adequately furnished but was let down by a dirty rim mark inside bath and plug hole of bath full of hair and gunk - so evidently hadn't been cleaned to acceptable standard... more
Comfortable bed and room was adequately furnished but was let down by a dirty rim mark inside bath and plug hole of bath full of hair and gunk - so evidently hadn't been cleaned to acceptable standards!! Thankfully the matter was soon rectified when
I reported it to reception. It was difficult explaining the matter to the reception staff, due to their lack of English but to be fair I don't expect every country I visit to understand English, being a matter of respect that I should be more fluent in language skills of country I visit!
I found the staff be courteous, polite and helpful as possible. less
BestWestern_Japan, マネージャー at Best Western Hotel Nagoya, responded to this review
Warm greetings and thank you for having chosen Best Western Hotel Nagoya for your recent stay and sharing your comments.
On behalf of our entire team, I would like to apologize for not exceeding your expection.
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests.
We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Thank you again for taking the time to share your experience and have a great day!
Customer Service Manager
Regional Office - Best Western Hotels Japan