No rest at all
Smoking outside our window at 2am? And then again at 8am? Still coughing with scratchy throat now. I hope all my clothing does not smell like smoke! Hotel website says clearly a Non-smoking property. ... more
Smoking outside our window at 2am? And then again at 8am? Still coughing with scratchy throat now. I hope all my clothing does not smell like smoke! Hotel website says clearly a Non-smoking property. And no AC, not even a fan? It is 2019 and you have to leave your window open in July> Even 1600s Chantilly near Paris had AC. Then, the beds are firm and uncomfortable, so woke up with a backache. And finally, a barking dog next door? With owners slamming door going in and out. It is quieter outside! As an American, very disappointing for a Best Western. Did not represent quality of American brand, and Should have franchise taken away. less
AnavenMontgomery, Propriétaire at Best Western Hotel Montgomery, responded to this review
Dear Wallacecooks,
Thank you for message. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Just 2 remarks: we have fan we can provide on request at the reception. When you have a problems with others guests (smoking person was the same who have a dog), it is our problem too and you should prevent us as soon as you encounter them even if it is 2.00 am.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Sincerely,