Good location poor air conditioning
17/09/2018 MomentsNotice, Nj
Adequate hotel with good location. I Had 2 rooms for one night each—standard and superior. Not much difference between them except superior larger with sofa and makeup mirror. No extra amenities to j... more
Adequate hotel with good location. I Had 2 rooms for one night each—standard and superior. Not much difference between them except superior larger with sofa and makeup mirror. No extra amenities to justify price difference. Same Miserable Small plastic shower in each room. very poor air conditioning in BOTH rooms. Noise from unit, but not cool. Just a waste of electricity. no English tv station in either room.
Tip: Lovely gesture, croissant/focaccia (probably left over from breakfast but still fresh) and coffee available all day in breakfast room. Front desk should mention that at check in otherwise only find that by stumbling upon it. There are also ceramic mugs there that you can take to room to use instead of the styrofoam cups hotel gives you. 3 large sitting rooms with magazines on main level.
very friendly and helpful staff. But next time I would probably try the BW city hotel.
PS hotel recommended restaurant I think called le rume nearby. Very nice staff and atmosphere but you can find much better food elsewhere. My linguine con vongole e broccoli was overcooked. less
Customer_Care1, Responsabile relazioni con la clientela at Best Western Hotel Metropoli, responded to this review
Thank you for the compliments to the staff. We work with attention and passion and in order to leave a memorable souvenir in our guests.
I apologize for the enconvenience about the TV channels but we are taking care of that while speaking as well as the A/C. Your feed back It's very important to us in order to improve our service, in fact I wanted to thank you about your suggestion regarding the "take a Rest" service we offer in the afternoon in the breakfast lounge. We will promote it more and make sure everyone knows we take care of our guests all day long.
Once again thank you for your time and arrivederci!
Superior Customer Care