Best Western Hotel Mediterraneo

I am victimized by Best Western who give their name brand to this international branch and then claim no responsibility to help out the customer to protect its right. We had upfront paid for this hotel - Best Western Mediterraneo Catania and short after COVID outbreak hit Italy and we wanted a refund. They initially said they would pay the refund although it was a non-refundable rate then they took it too slow until a time came they showed Italian legislature as an excuse to refuse refunding but instead provided a voucher although I emphasized so many times that we can't make any plans to visit Italy for touristic purposes for next 12 months any more. This is basically confiscation of our 504 Euro money during a economically sensitive time where everybody is affected. Best Western US office is absolutely saying there is nothing they can do, even a simple request such as at least help modify the voucher as redeemable in US, but as simple as it is I am brushed off. Why do they give their trade name to that hotel if that hotel will not follow Fair Trading Act ? The only reason we chose that hotel is that there was Best Western name there. Total disappointment, I am still looking for ways to get back what I own. less

Very clean rooms and polite staff but there is no privacy. Walls are super thin and it is noisy. Breakfasts are ok. Only staff members at reception know english others speak only italian. Be careful with traffic. In my experience drivers are crazy. If you want to take a taxi from the centre (via Etnea) to the hotel you'll have to pay 15€. less

Having read reviews carefully we booked BW Mediterraneo for 4 nights as our base for visits around Catania. I agree the staff were excellent The breakfast was nothing special which surprised me - coffee awful, though they will gladly bring from a machine but still poor - cereals terrible though fruit is good, pastries ok if you lucky to get the good stuff / hot water for tea just a bit better than warm - but maybe we were just unlucky. Room comfortable / clean with plenty hot water and good towels. Pretty noisy but we are in a city. Internet (for Sky tv) most inconsistent, dropping out regularly. Initially thought location not great but decided it is actually quite good if you happy to walk 10 minutes (. Which we were) though the Catania streets are not conducive for strolling about after dark / though we didn’t encounter any problems. We found this a very busy city (10th largest in Italy) and would choose some where else to tour out of in the future. less

Great hotel to stay in Catania. The rooms have basic furniture but it was more than comfortable and clean for our family. The breakfast was delicious - you can also ask for a cappuccino/latte macchiato and they will make one from the bar for free! less

As we were planning a trip to Mount Etna, we needed a hotel in Catania the night before. The Best Western Hotel Mediterraneo was a very good choice. The room was well appointed with a lovely comfortable bed. They had Sky TV with a great selection of English channels. Even though we had to leave quite early, breakfast hours started at 7 am so we had lots of time to avail ourselves of the delicious hot and cold buffet. For no extra charge, we were able to leave our car in their secure garage for the entire day which was very convenient. We were delighted how this hotel suited all our needs. less