Don't stay here if you can help it
18/05/2017 Alice C, Stroud, United Kingdom
The first thing that hits you on arrival is the smell, stale air mixed with bleach! The room smelled bad too, like a school changing room with poor drains. The room was so plain and bare it was l... more
The first thing that hits you on arrival is the smell, stale air mixed with bleach! The room smelled bad too, like a school changing room with poor drains. The room was so plain and bare it was like being in a hospital cell, and the single bed was very single... breakfast was poor too. What a shame. less
Santi V, Direttore at Best Western Hotel Mediterraneo, responded to this review
Dear Alice C,
we read your review and we are wondering if it was placed under the right name of the Hotel or maybe another Hotel with the same name but in another city (the name Hotel Mediterraneo is very common in many Cities).
The reason why we wonder this is because you mention that you could smell bleach which we don't use in our rooms as they have carpeted floor which is regularly cleaned with specific detergent, which doesn't smell at all, and definitely does not smell like bleach.
Moreover our single rooms are not that small and they have a big sunny balcony facing Mt. Etna. Last thing we don't understand is a mention to a poor breakfast when all the other reviews talk about our rich breakfast with many local products, coldcuts, eggs, bacon, sicilian "granita" and so on.
Could you please double check and, in case, place it under the right Hotel name or right City?
Thanks
Santi Vento
Manager
Best Western Hotel Mediterraneo - Catania - Italy