Stayed for 2 nights
16/01/2019 teva_tan, Herndon, Virginia
This hotel is terrible and no privacy. I had the “do not disturb” hanging on my door, I went out to get something to eat, when I returned my electronic key didn’t work so I went to the lobby to get ... more
This hotel is terrible and no privacy. I had the “do not disturb” hanging on my door, I went out to get something to eat, when I returned my electronic key didn’t work so I went to the lobby to get my key refreshed... the customer service agent said “my colleague was in your room and noticed you may have been having trouble with the blind that darkens the room”. I said, why was your colleague in my room since the do not disturb sign was on my door? The customer service guy said “my colleague knew you weren’t there... I stated that I was not ok with that. less
Santi V, Direttore at Best Western Hotel Mediterraneo, responded to this review
Dear Trail65630563757, we are sorry about the experience you had while staying in our Hotel. We verified what you reported and we realized that our maintenance man asked Reception if you had left the room to fix a blind before it could create any problem to you, but he didn't respect the "do not disturb" hanger you left on the door and we apologize for this. He wanted to fix the problem before you came back into your room, and he wrongly reasoned that he would not disturb you as you were not in the room. When you came back and found him still working to fix the problem he was not able to explain this because he only speaks Italian. We hope this will not stop to come to us again to offer a better experience.
Best Western Hotel Mediterraneo - Catania