Many disappointing factors..
I wonder if all of the reviewers have actually stayed in this hotel. There were so many problems during my short 2 night stay that I am more than just disappointed.
First of all, the hotel decided to... more
I wonder if all of the reviewers have actually stayed in this hotel. There were so many problems during my short 2 night stay that I am more than just disappointed.
First of all, the hotel decided to cancel my booking before my arrival because, as BW helpdesk claims, technical error of some sort didn't pass my full booking information to the hotel. However I feel the hotel should have contacted me and inquired if I am really coming - or just waited the next morning. What if the hotel had been fully booked and they had accepted somebody else to the room I had booked? Now it just took a lot of time to check in as they had to make the booking again, but it was still annoying. They should definitely review both their booking system and procedures if such problems arise. Hotel anyway had my full contact information and the booking, and preauthorisation of my payment card was made through BW's own web system.
Bigger and more serious problems regarding the room itself. First of all, they gave me room next to the elevator. Every single time drunk customers (which they had a lot) came from elevator, or was waiting for it, a lot noise came in. You could hear their whining, every single word. A lot of noise came from the street, even the room was on 3rd floor. Hotels noise insulation was very bad.
Further problems: the hotel room had tiniest toilet seat, shower cabin and bed I have ever seen in any hotel. Seriously, the room was made for children, not adults.
Further annoyance came from noisy ventilation.
I have been to many BW hotels in the world and in general, I stay a lot in hotels, closer to 100 nights per year, but this one was serious disappointment and not worth of BW brand which usually exceeds my expectations. Even for the affordable price, the stay was a sad experience. less
BWHotelMariacki, Manager at Best Western Hotel Mariacki, responded to this review
Dear traveller79eu, Thank you for choosing Best Western Mariacki Hotel and taking the time to express your opinion. We are extremely sorry that due to one system error you have obtained so many negative impressions and you believe that the positive opinions of our Guests are unjustified. As you have already been informed by the Best Western Head Office, a system error occurred and your card details were not saved, which resulted in your reservation not being guaranteed.You have been apologized for this and the reservation has been re-entered into the system. We are also very sorry about such a low rating, but at the same time we would like to inform you that for two years in a row the Best Western Hotel Mariacki is the best Best Western hotel in Poland and one of the best in Europe. Despite everything, we warmly invite you again so that you can convince yourself of our hospitality and verify your original negative impression caused by one small system error, on which we as employees did not have the slightest impact. Best regards Łukasz Kala Revenue & Marketing Manager.