Best Western Hotel Mariacki

I wonder if all of the reviewers have actually stayed in this hotel. There were so many problems during my short 2 night stay that I am more than just disappointed. First of all, the hotel decided to cancel my booking before my arrival because, as BW helpdesk claims, technical error of some sort didn't pass my full booking information to the hotel. However I feel the hotel should have contacted me and inquired if I am really coming - or just waited the next morning. What if the hotel had been fully booked and they had accepted somebody else to the room I had booked? Now it just took a lot of time to check in as they had to make the booking again, but it was still annoying. They should definitely review both their booking system and procedures if such problems arise. Hotel anyway had my full contact information and the booking, and preauthorisation of my payment card was made through BW's own web system. Bigger and more serious problems regarding the room itself. First of all, they gave me room next to the elevator. Every single time drunk customers (which they had a lot) came from elevator, or was waiting for it, a lot noise came in. You could hear their whining, every single word. A lot of noise came from the street, even the room was on 3rd floor. Hotels noise insulation was very bad. Further problems: the hotel room had tiniest toilet seat, shower cabin and bed I have ever seen in any hotel. Seriously, the room was made for children, not adults. Further annoyance came from noisy ventilation. I have been to many BW hotels in the world and in general, I stay a lot in hotels, closer to 100 nights per year, but this one was serious disappointment and not worth of BW brand which usually exceeds my expectations. Even for the affordable price, the stay was a sad experience. less

This hotel is located in the city centre and despite it being on the busy high street it is quiet inside and allows for a good night sleep. The rooms have everything you need including iron and hairdryer. Beds are really comfortable and the restaurant downstairs serves decent breakfast. I would stay here again without hesitation. less

You ca expect very polite and helpful Service; very good breakfast, fresh and great variety. 'The place is also perfect for Business Dinner - very good and innovative kitchen and own beer-brewery with a nice choice of own beers - cheers! less

My review refers exclusively to the hotel restaurant service. I had dinner at the restaurant of the Hotel, I also ate well, if it weren't for the fact that when I asked the waiter to order another, I was told that the kitchen was closed and that this was not possible at 9.30pm . I think it is unacceptable that a structure that guarantees a catering service closes the kitchen when it still has open accounts and people still intent on eating and consuming food, also because this service certainly does not guarantee it for free. In addition, all this lack of flexibility with regard to the rights of customers and the working hours of the kitchen, are not repaid with a speedy service of the same, given that to have 2 meat dishes they took 40 min with the local vehicle empty. I think this place should think less about vacuous issues and focus more on making its customers feel good and satisfied. I suggest closing the restaurant business, if things do not change, as the real restaurant is not this, but it is only a pale imitation without a soul. less

I have stayed at the Best Western Mariacki 3 times in the last couple of years and I just love this place! The on-site micro-brewery and first class on-sit restaurant provide are as good as anything in the area. The location in the central city is provides the perfect starting point to explore Katowice on foot. Plenty of great bars and restaurants right out the front door, close to everything. The rooms are very nice, the Wi-Fi worked great and the staff spoke great English, making it easy for me. I've recommended this Hotel to all of my colleagues, and it has become a favorite for many of us when we travel to Katowice. less