3 Night family stay for Auschwitz
22/02/2019 Piddie, Sheffield, United Kingdom
Just got back from a 3 night stay as part of a family break. There were 11 of us staying over 4 rooms, and we arrived at the hotel about 2am on the Monday morning after a late Sunday flight.
When we... more
Just got back from a 3 night stay as part of a family break. There were 11 of us staying over 4 rooms, and we arrived at the hotel about 2am on the Monday morning after a late Sunday flight.
When we arrived at our rooms unfortunately the two rooms that had kids staying in them had not got the sofa beds made up when we entered our rooms. We rang to reception who quickly sorted the problem and were very apologetic. The next day when we returned to our rooms after being out all day there was a letter of apology in our rooms from the management, a fresh plate of chopped fruit, and a voucher for the beer tasting in the hotel bar to use. This was a very nice touch and excellent customer service.
The rooms are very modern, and very well equipped, and the location of the hotel is excellent on a pedestrian area.
My only slight gripe with the hotel was the waiter service in the hotel restaurant, as we experienced a very rude waiter. On the Monday night we had walked round Katowice trying to find a restaurant that could accommodate all 11 of us in our party. After no success we headed back to the hotel to try the restaurant. Arriving at the hotel at 9.10pm and seeing the restaurant closed at 10pm we asked the waiter if we could still eat. At first he said no it was too late ( to which we would have been fine with) but then he came back and said yes we could if we ordered quickly. Thanking him we sat down at the table.
He then give us a couple of minutes to look at the menu. When he came to take our order he asked my wife first what she would like. When she hesitated for a few seconds he snapped "look the kitchen closes soon, order now or you will not eat" It was very rude and was not how we expected to be spoken to, and we were close to walking out. In fairness I think he realised through the rest of the service that he was out of order and eventually was quite accommodating. There was really no need to be that rude. We would have accepted from the start if they had said we were too late to eat, but at the end of the day they told us we could.
All in all we had a lovely time in Poland, it is an amazing country from what we saw of it, and the people are very friendly (one waiter being the exception) If I was in Katowice again I would definitely stay in this hotel. less
BWHotelMariacki, Manager at Best Western Hotel Mariacki, responded to this review
Dear Piddie, Thank you for choosing the Best Western Mariacki Hotel for your stay in Katowice. We are glad that you appreciated the central location of our hotel, modern and well-equipped rooms, and the quick reaction of reception staff and their commitment. We apologize for the behavior of the waiter and we assure you that it is not in our standard to hurry up Guests. Thank you for your recommendation and we will be very pleased to host you again.
Best regards Łukasz Kala Revenue & Marketing Manager.