Excellent location. Terrible Wifi Connection Problems.
18/07/2019 T S, Jupiter, Florida
The room was very small but comfortable. The AC worked well, the room was quiet, good shower and the staff was friendly. Ten miinute walk from the train station. Lots of restaurants nearby. If you nee... more
The room was very small but comfortable. The AC worked well, the room was quiet, good shower and the staff was friendly. Ten miinute walk from the train station. Lots of restaurants nearby. If you need a reliable Wifi connection, find another place to stay.
The Wifi connection is horrible. There is no way to stay connected. I had to re-connect over 100 times during a three night stay. I had to re-connect so many times that they had to give me another log-in code. I discussed it with a member of the BW team at the front desk and was told that the disconnections were for security purposes. I use a VPN and provide my own security. If BW wants to cater to all guests' needs, it is time to invest in a better Wifi system. less
BWHotelMariacki, Manager at Best Western Hotel Mariacki, responded to this review
Dear T S, Thank you for choosing Best Western Hotel Mariacki and willingness to share your impressions. We are very pleased that you spent the night in our hotel comfortably, that the room was comfortable and the air-conditioning fulfilled its task on these hot days. As mentioned by the reception staff, every time the device is turned off, it is necessary to log in again to a secure network. Nowadays, cyber security is very important, and re-logging into the network is probably not too high price. If it was a different problem then we are very sorry because we are not always able to recognize the problem with the internal settings of the equipment and its compatibility with our secure network. Despite everything, we would like to thank you for your attention and we will start again.Best regards Łukasz Kala Revenue & Marketing Manager.