Best Western Hotel Mariacki

Stayed here in July and again September checking in on Sunday 13.09. I needed to get out asap after check in as I had 2 football matches to attend and the guy on reception was wonderful as I arrived early and he found me a room. This type of effort makes such a difference to guests, what a Superstar he is! If you like nightlife its a brill location, if not get a quiet room on top floors where I couldnt hear anything although I enjoyed the nightlife so maybe thats why! Manchester City FC Champions 2020/21 less

My wife and I were staying in Katowice and wanted a hotel in the middle of the city rather than the outskirts. We booked this hotel at the last minute and were delighted with our choice. The location was perfect for us - on the street with the most bars and restaurants. The lady on reception was so professional and friendly. The room was of adequate size and very clean. On both nights, we ate at the brewery restaurant connected to the hotel. Breakfast at the hotel was better than the 5 star hotel we’d stayed at the previous week. Our room was overlooking the Main Street but well sound proofed. However, I would recommend having a room facing the other side though if you were staying with family. Very good value for money. less

The room very small, bed only 90cm wide. Heavy noise of a club with techno music from 11pm until 4am every day, sleeping impossible. There was no room make up/ towel change, maybe cause the corona situation. Around the hotel many options for having a drink and the hotel has an own brewery. less

I wonder if all of the reviewers have actually stayed in this hotel. There were so many problems during my short 2 night stay that I am more than just disappointed. First of all, the hotel decided to cancel my booking before my arrival because, as BW helpdesk claims, technical error of some sort didn't pass my full booking information to the hotel. However I feel the hotel should have contacted me and inquired if I am really coming - or just waited the next morning. What if the hotel had been fully booked and they had accepted somebody else to the room I had booked? Now it just took a lot of time to check in as they had to make the booking again, but it was still annoying. They should definitely review both their booking system and procedures if such problems arise. Hotel anyway had my full contact information and the booking, and preauthorisation of my payment card was made through BW's own web system. Bigger and more serious problems regarding the room itself. First of all, they gave me room next to the elevator. Every single time drunk customers (which they had a lot) came from elevator, or was waiting for it, a lot noise came in. You could hear their whining, every single word. A lot of noise came from the street, even the room was on 3rd floor. Hotels noise insulation was very bad. Further problems: the hotel room had tiniest toilet seat, shower cabin and bed I have ever seen in any hotel. Seriously, the room was made for children, not adults. Further annoyance came from noisy ventilation. I have been to many BW hotels in the world and in general, I stay a lot in hotels, closer to 100 nights per year, but this one was serious disappointment and not worth of BW brand which usually exceeds my expectations. Even for the affordable price, the stay was a sad experience. less

This hotel is located in the city centre and despite it being on the busy high street it is quiet inside and allows for a good night sleep. The rooms have everything you need including iron and hairdryer. Beds are really comfortable and the restaurant downstairs serves decent breakfast. I would stay here again without hesitation. less