I stayed at this property several times forty years ago, however the reviews and advertising I recently read everywhere seem surealistic. Only one thing is true: excellent location. Other than that, w... more
I stayed at this property several times forty years ago, however the reviews and advertising I recently read everywhere seem surealistic. Only one thing is true: excellent location. Other than that, what I saw are the ruins of a one time classic hotel in the heart of the Historic Area. At arrival they messed up my updated reservation, the lobby feels gloomy and underlit, once in what was supposed to be a suite disappointment emerged; worn out furniture, cold air drift, no heating, no hand towels, and to boot once I tried to shower the faucets were loose and about to break. In short the next morning I asked for a room change into a standard room where furniture seemed even older and not at all kept up. My patience came to a limit when in the shower quite late at night, again loose faucets but this time the water wouldn´t drain, someone came to try to fix it with a manual rubber pump claiming there was no one else around. At this point I was fed up and decided to check out in the middle of the night. It is a shame that such a beautiful building with a superb location is going to waste. less
Divcuartosmajestic, Gerente at Best Western Hotel Majestic, responded to this review
We apologize for the inconvenience, we work every day to make the hotel better and to keep the history of the building, we invite you to come again and change the image that you have from us.