Loud, Uncomfortable, and Unorganized
29/10/2019 Elisabeth B, Vancouver, Canada
Traveling as a party of four adults and one baby, we checked into two rooms at the Best Western Majestic in Mexico City for 6 nights. We chose the hotel primarily for its location in the Centro Histor... more
Traveling as a party of four adults and one baby, we checked into two rooms at the Best Western Majestic in Mexico City for 6 nights. We chose the hotel primarily for its location in the Centro Historico so that we could watch the Dia de los Muertos parade which goes through the city center.
Although the lobby and general architecture of the building itself is interesting and unique, the hotel is in need of major renovations (as other reviewers have already pointed out).
The rooms are very basic, the beds are far too hard, and the bathrooms desperately need upgrades such as installing fans (you can only crack a window at the moment and we found that sometimes putrid smells came in from outside) and fixing the plumbing (the shower was constantly switching from scalding hot to freezing cold and sometimes the water coming out was yellowish). The heritage windows are paper-thin, allowing every noise from the streets below into your room making it especially difficult to sleep at night (even with earplugs).
However, our biggest complaint about the hotel would be the lack of organization from the front desk staff. When we booked the hotel online we indicated that we would be checking in around midnight (due to a late flight) and also asked to have a crib in one of our rooms for our daughter. We confirmed these details via email with the hotel a few days before arrival and were assured that neither point would be an issue.
When we arrived around 11:30 pm our two rooms were ready, but the front desk told us that they didn't have a crib handy and that they needed to locate one. They said it would be brought up to our room within 10 minutes. About an hour later we were still waiting for the crib and after a long day of traveling our daughter was desperate for sleep (our rooms only contained single beds so we were unable to safely put her to sleep in one of our beds for the time being). By approximately 1 am the staff had found the crib but informed us that one of the collapsible sides of the crib frame was broken. My husband then proceeded to try to fix the broken crib with the front desk staff. By about 2 am we gave up with trying to fix the crib and had no other choice but to use it as it was. The next day we asked the front desk again to fix the crib, but they didn't send anyone to fix it until we were able to speak with the manager two days after we had checked in. The manager ended up offering us our first night free for the trouble.
The disorganization of this hotel seems to be on another level entirely. We also requested a couple of extra towels for our room (traveling with a baby!) and often had to go back down to the front desk to pick them up as no one brought them to our room for several hours.
Despite all this, we did find the housekeeping staff to be friendly and helpful, however, I would not recommend any travelers of any age to book this hotel. There are simply too many other properties in Mexico City that far exceed the quality of the Best Western Majestic. Don't waste your time and money. less