Excellent location for enjoying the city center of Madrid
01/10/2019 Donald R, Lakewood, United States
I was skeptical of Google maps as we entered the narrow, somewhat dark, Calle de los Libreros that headed uphill from the very busy and bright Calle Gran Via in central Madrid. There was no indicatio... more
I was skeptical of Google maps as we entered the narrow, somewhat dark, Calle de los Libreros that headed uphill from the very busy and bright Calle Gran Via in central Madrid. There was no indication of any sort of hotel ahead. After walking less than a minute, however, a small, very familiar and welcoming sign revealed a wonderful little Best Western tucked away in a quiet and cozy street that was a refreshing contrast to the normal evening cacophony of Madrid. Check-in was a fun challenge because the person behind the reservation desk spoke English about as well as I spoke Spanish. Nevertheless, we managed and soon were enjoying a surprisingly spacious and well-appointed room that included a mini fridge, all of the other features that we've come to expect in the US, and a very impressive, nicely updated bathroom. The room was also exceptionally clean and very bright when all of the lights were turned on. The morning staff spoke English perfectly well and we were able to explain our snarly situation of needing to get to the US Embassy because one of our passports had been stolen by a pickpocket in Granada. The hotel was only a 30-minute walk from the embassy and the staff were perfectly happy to provide us a late check-out even though they were fully booked. Amazingly, we left the US Embassy with replacement passport in hand only 1.5 hours after they opened, and the hotel staff was able to call us a taxi in less than 5 minutes. They explained our situation to the taxi driver who worked furiously to navigate the crazy Madrid traffic, and we were still able to get to the airport and check in for our flight back home with 15 minutes to spare. My only disappointment was that we were not able to stay longer and experience more of the charms of the hotel and surrounding city. Therefore, we have unfinished business in Madrid and when we do return we will definitely be staying at the Best Western Los Condes. less
loscondeshotel, Gerente at Best Western Hotel Los Condes, responded to this review
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