Ok for one night but disappointing
29/05/2017 WanderingWebbs1985, Calgary, Canada
Although serviceable for a short stay there were significant shortfalls. Parking garage out of order on arrival, tissue box empty (as mentioned in another review), empty shampoo/body wash in shower,... more
Although serviceable for a short stay there were significant shortfalls. Parking garage out of order on arrival, tissue box empty (as mentioned in another review), empty shampoo/body wash in shower, sink and shower barely drain (had to completely remove drain cover in shower to prevent flooding), only decaf coffee in room (as mentioned in another review), no air conditioning and room stifling ( should offer at least a fan in hot weather). All in all not up to what we think of as 4 star. less
Delphine Q, Directeur général at Best Western Hotel Litteraire Gustave Flaubert, responded to this review
I am so sorry to read your disappointment. Indeed, we have a breakdown of our car elevator, nevertheless we can give you some instructions to find parking places nearby our hotel.
Concerning the lack of products, I have proceeded to a readjustment of cleaning teams in order to specify these essential points again.
I understand your comments and I estimate them seriously, as the satisfaction of our guests is an important point in our establishment. Do not hesitate to communicate these same comments on the spot, in order to meet the expectations of you at best.
We hope that you will give us again your trust during your next stay in Rouen.
General Manager of the hotel