The worst location, big disappointment
07/07/2019 MelanieG1616, Santiago, Chile
We arrived in Paris on a Sunday evening. The taxi took as to the hotel and immediately we could see that the location was in a very bad neighborhood . The hotel is in between two streets with no direc... more
We arrived in Paris on a Sunday evening. The taxi took as to the hotel and immediately we could see that the location was in a very bad neighborhood . The hotel is in between two streets with no direct access to the street. There is no way to get you luggage directly to the hotel . We did not feel safe.
The rooms are very small. The bathroom does not have a tub and the shower stall so small that it’s impossible to use without wetting the entire floor. No minibar and the hotel only has ice sometimes which you need to ask for at the reception desk. A huge disappointment . less
directionrimbaud, Directeur général at Best Western Hotel Litteraire Arthur Rimbaud, responded to this review
I am sorry to read your feedback, because I see that your disappointment could have been avoided. You stayed in one of our classic rooms, but a priori one of our prestigious "La Plume" rooms would have suited you better. Indeed, they are all equipped with a minibar, and some also have a bathtub. Do not hesitate to specify this type of expectation when booking, so that we can assign you the room that will meet your desires. We are available by phone to assist you in the preparation of your stay.
About your remarks about the hotel's environment, as in all cultural capitals, it is possible that in the evening, your path will cross that of the night owls. But we have never had any incidents and I want to reassure you, our hotel is perfectly secure.
We look forward to welcoming you once again to our Literary Hotel dedicated to Arthur Rimbaud, a French poet passionate about travel and beyond.
General Manager, Best Western Hôtel Littéraire Arthur Rimbaud ****
+33 1 40 40 02 02