It is a construction site !!
06/07/2017 LucGO, Wil, Switzerland
It starts at 7.00 am and it ends at 4.00 pm. During these hours, a construction company is building a new wing on the hotel and they are making quite some noise, despite closed windows. Inside the bu... more
It starts at 7.00 am and it ends at 4.00 pm. During these hours, a construction company is building a new wing on the hotel and they are making quite some noise, despite closed windows. Inside the buiding, the walls are very thin but that is typical in France. less
M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Thank you for providing feedback about your stay with us.
I am deeply sorry that your experience did not go as well as planned.
The hotel is indeed increasing its room count and adding new features. There is obviously more noise being made when a hotel is doing some work, than when a hotel is not.
The workers (working on an adjacent building) are being instructed to keep noise level to a minimum until 9am, which is a time where nearly 100% of our guests are awake.
My team and I are doing our best to make every guest's stay an enjoyable one.
Most of our guests are enjoying very much the changes that have occured and are excited to see the upcoming changes.
Some guests will say our walls are thin, and others will say that they are very thick. Some guests will find our mattresses too soft to its liking and the day after, a guest will find the same mattress too hard.
While it is my objective to please every guest, and I will strive to achieve that objective, I know that I may sometimes fail. I did in your case and I am very sorry.
I wish you a great summer.