10/05/2018 Picco48, Black Creek, B.C.
Room was rather small, especially for the price. We decided on this hotel thinking we would have a larger room than in the old town and didn't mind paying a little more but were rather disappointed. D... more
Room was rather small, especially for the price. We decided on this hotel thinking we would have a larger room than in the old town and didn't mind paying a little more but were rather disappointed. Didn't provide shower cap, lotion etc. That we found in every hotel room since we arrived in Europe. Decor was a bit kitschig.
M_Striebel, Directeur général at Best Western Hotel Le Schoenenbourg, responded to this review
Thank you very much for providing feedback on your recent stay.
While I feel really sorry that the room you picked did not have the size you expected, I am taking this opportunity to remind our beloved readers that we do have rooms ranging from 16m2 to 52m2. We have several room types which differ in sizes and prices.
The diversity of our room types and sizes allow us to cater to the vast majority of our guests.
Rooms size, features, pictures and amenities are clearly described on our website to avoid such disappointment as the one you experienced.
We do provide shower, caps, lotion as well as plenty of standard toiletries that you can find at every hotel.
Our hotel is eco-friendly and has received the highest and most renowned environmentally-friendly certification there is in Europe, say ECOLABEL. Part of this environmental commitment requires us to not carry individual toiletries packages in our rooms (to avoid unnecessary waste if packages are opened), but we do have them readily available at the front desk.
It looks like your satisfaction level with us was a result of a lack of information provided to you. In that respect, you can understand that we cannot hold a person hostage for 20minutes at the front desk to explain everything there is to know. We have a guest book in every room that explains all of this, and we have a guest service representative at any time of the day and night to answer any question you might have and assist you to the best of their capabilities.
I hope that you will give us another chance in the future, and I cannot stress enough the importance of booking directly with the hotel to make sure you will get exactly what you wanted.