You get what you pay for
30/08/2018 Ben B, Cambridge, England, United Kingdom
We stayed at this hotel for four nights, and our original plan was simply to use it as a bed and nothing more. I'm glad we did come in with this mindset, because this hotel is very basic. The rooms ar... more
We stayed at this hotel for four nights, and our original plan was simply to use it as a bed and nothing more. I'm glad we did come in with this mindset, because this hotel is very basic. The rooms are extremely small, with any movement very restricted.There are no particular amenities in the room aside from a small fridge, and the bathroom is literally a wardrobe. I have read reviews about difficulty getting into the bathroom and, while neither myself or my wife had these issues, I can see that the narrow opening could be a problem for those slightly larger. The A/C also wasn't working in our room, which wasn't nice considering the temperatures.
Outside of the actual room, the lift is a fairly dodgy contraption and not always trustworthy. I would have used the stairs if we weren't on the top floor. The breakfast room is quite small, so you either need to pick your time carefully or enjoy being crammed in with other guests. I would advise you to pre-book the breakfast if you do want to go for it as it is likely to be cheaper, rather than the twelve Euros you pay in the hotel. However, the breakfast is very basic even by Parisian standards, and I would recommend going out into Montparnasse and sampling one of the many nearby cafes instead.
Finally, the customer service is poor in this hotel. While some of the staff were informative and they do seem to have a good array of language skills, the few times we required help from them it was not particularly forthcoming. Luckily we didn't have many big problems but I think it would have been difficult to get resolutions if we had. less
Caroline J, Directeur général at Best Western Hotel Le Montparnasse, responded to this review
Dear Ben B,
First of all, thank you for choosing my hotel for your stay in Paris and for sharing your experience.
I cannot help but notice that you are overall satisfied although you are disappointed by the size of the room, which unfortunately is inevitable in the center of Paris unless you book a luxury hotel. You seem worried about our elevator but I can assure you it works really well, carrying more than 150 000 people a year.
I am genuinely surprised by your comments on the reception team. They are a group of dynamic people who are genuinely concerned by the well-being of each and everyone of our clients, and as you yourself admitted they did help you when you needed it.
I think the title of your comment is telling : we are an excellent value for money in Paris, in the heart of a well-located and lively neighborhood.
We really hope to see you again if you come back to Paris.
+33 1 45 44 85 37