16/08/2017 Janis_OurWorldforYou, Kent
We stayed in Caen for 4 nights to discover the surrounding Normandy towns & WWII landings & also spend a day around the city. The Best Western Le Dauphin Hotel is fairly central with a short stroll to... more
We stayed in Caen for 4 nights to discover the surrounding Normandy towns & WWII landings & also spend a day around the city. The Best Western Le Dauphin Hotel is fairly central with a short stroll to either the Place Saint-Sauveur or the Quai in the other direction.
In regards to parking at the hotel, it's on a first come first served basis and if you are lucky enough to get a space, it's not that easy to park if you have a large car, the spaces are tight and not very much room to manoeuvre. But it is free of charge.
The room was a reasonable size & well maintained, however, the room didn't have aircon, Opening the window meant we were overlooked. During our stay the temperatures were around 30C/85F - No fan provided.
The receptionist on check in wasn't very helpful at all, unable to help store our luggage whilst we parked the car off-site, or help locate a reasonable, secure, carpark. A different receptionist on check out was very friendly & helpful.
We didn't try the breakfast, we generally prefer a local café.
Worth noting the free Wifi was good.
All in all it's in a central location, not too sure if I would stay here again. less
DAUPHIN-CAEN, Propriétaire at Best Western Hotel Le Dauphin Le Spa Du Prieure, responded to this review
We have taken note of your opinion.
Regarding our parking, this car park has 14 free places, we are the only hotel in the city center of Caen to offer this service (this information is well indicated in all our communication media). It is also possible to park in the parking adjacent to our house.
As stated in our welcome booklets, we provide fans, it is a pity that you did not share this wish with the reception. We also have some air-conditioned rooms for people who request it at the time of booking.
It is a pity that you have not tried our breakfast, we offer an express formula to 8 € served in our bar as well as our full buffet at 16 €. Please note that we organize our staff to ensure all of our services.
Concerning the person who welcomed you, I gave him a written warning about your feelings.
Please be assured that we will do everything possible to satisfy you during your next stay.