Shocking hotel - do not stay here!
This hotel was SHOCKING! Worse hotel and worse service we have ever had, and we have stayed in 100's of hotels. The amenities were appalling, no wifi, no central heating, our door key did not work onc... more
This hotel was SHOCKING! Worse hotel and worse service we have ever had, and we have stayed in 100's of hotels. The amenities were appalling, no wifi, no central heating, our door key did not work once, and we were on the 7th floor so each time resulted in us having to go down to reception so that they could unlock the door for us...with keys, as the key battery was flat! The cleaning staff left their dirty cleaning cloths in the room, we did not have tea/coffee in our room on the second day as it was not replaced, just really shoddy! And to top it all off, we were double charged by the hotel!!! To which they (Francois/receptionist) initially, VERY aggressively, told us they had not double charged us!! Thank goodness for Booking.com who stepped in and informed the hotel that they had double charged us. Only then was it agreed we would be refunded. We had reception staff shouting at us, and one even shouting that my husband "must go back to where he came from".
I am appalled even when writing this, and am totally disgusted that this was the experience we had.
The location of the hotel is also very dodgy, with many undesirable people loitering around. And totally overpriced compared to other similar hotels. Do not stay here!! less
Journey781638, Directeur général at Best Western Hotel le 18, responded to this review
I am really sorry to read your comments.
Unfortunately from arrival in our "dodgy" location to your stay in our hotel you didn't like anything.
You were very upset by your choice, and all that story turned into a very agressive way. What can I say? We work hard everyday to give our customers the best experience.
On behalf of the whole team I do apologize for not meeting your expectations.
However I would like to point out that our multicultural area is a beacon of tolerance and diversity. There are plenty of cafés and restaurants. Most of the tourists can experience a true parisian life in the footprints of famous painters like Toulouse Lautrec, Corot, Cezanne, Degas, Pissaro...
I very much regret that you didn't enjoy this aspect of our neighbourhood.