03/07/2019 OinK_Chan, Jakarta, Indonesia
Receptionist tried to assign me into smoking room on 6th floor (smoking floor and no elevator to 6th, means you have to climb the stairs from 5th floor) eventhough we had requested NON SMOKING room at... more
Receptionist tried to assign me into smoking room on 6th floor (smoking floor and no elevator to 6th, means you have to climb the stairs from 5th floor) eventhough we had requested NON SMOKING room at the booking and reconfirmed by email a month before. After I refused that room, the receptionist still wanted us to accept that room, she said that the only room available, I still refused that room. After waited 1 more hour we could get non smoking room at 4th floor. (Check in time 2 pm, and we got our room at 3 pm).
We stayed 2 nights and on the check out day I got a call at 10.45 to informed me that 11 am is the check out time (they can delay the check in time but we have to check out on time, huh).
Room size is reasonable but the room was not quite clean, luckily the bed sheet was clean and bed was comfortable, AC work well. Bathroom was dirty, housekeeping did not clean it properly.
Location is so-so. Close to robinson mall, small restaurants and Manila bay, but the neighbourhood was not nice.
Breakfast was simple, need more choices. less
BWLaCoronaMLA, General Manager at Best Western Hotel La Corona Manila, responded to this review
I was most concerned to hear of the incident that you have mentioned particularly with regards to your reservation for non smoking room. Please accept my sincere apologies for the inconvenience you have experienced.
I will personally look into this and would like to assure you that necessary actions will be taken to ensure that there will be no more recurrence of this incident.
Thank you for bringing this to our attention as we believe that it is through guest feedback that we can improve.
If in the meantime I can be of any assistance, please do not hesitate to contact me at email@example.com or through my mobile number (632) 9175078141.
Ma. Celeste “Tet” Romualdo