Ascetic, Dirty toilet bowl
07/12/2016 dcy05, Modi'in-Maccabim-Re'ut, Israel
Ascetic design, No A/C, No heating, No carpets, Dirty toilet bowl. Very disappointed from the room organization as management claim that it is a Green Hotel. Also, they refused to credit points in my ... more
Ascetic design, No A/C, No heating, No carpets, Dirty toilet bowl. Very disappointed from the room organization as management claim that it is a Green Hotel. Also, they refused to credit points in my BW member account - claiming that I didn't booked direct with them. less
BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
on behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Due to a change of the Best Western Rewards program´s terms and conditions booking made through online travel agencies or tour operators are not eligible to earn points. The current terms and conditions you can find on the Best Western homepage.
We can understand your disappointment in not receiving the expected rewards, but this is not a reason for us to set a demand on the other hand and get parking free of charge. Besides all reservations placed trough travel agencies have never been rewarded. To prevent future problems in concerns of rewards and special wishes we suggest to use for all reservations our website or call or email the hotel direct.
The dirt you mentioned in the toilet is chalk. Due to the calcareous water in Berlin it is almost impossible to remove these sediments without using polluting cleaners. We have decided to use only eco-friendly cleaners to minimize our environmental footprint.
We hope that our explanations helped you to understand our actions.
We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
with BEST regards
Assistant Manager Customer Care
BEST WESTERN Hotel Kantstrasse Berlin