29/10/2018 marcobJ7654NB, Rome, Italy
We stayed two nights, doorkeeper non-existent both evenings, even the second night at 12.30 we went back to the hotel, and we found it closed at the door, so we played and waited 20 minutes outside. E... more
We stayed two nights, doorkeeper non-existent both evenings, even the second night at 12.30 we went back to the hotel, and we found it closed at the door, so we played and waited 20 minutes outside. Eventually they opened up some guys who were inside. In the morning you can not sleep by the noise of cars and the room staff. € 4.50 for a small bottle of 0.50 water. NO FRIDGE BAR IN THE ROOM!
The water of the sink is hot at night, but the breakfast is decent, but very salty! At breakfast there is a waitress who pulls and slams things on the tables as if annoyed by the presence of the guests.
I had asked for the berries at 10.15 in the morning, and in a rude way he answered me NO!
I do not recommend this hotel to anyone! less
BWHotelKantstrasse, Assistant Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
thank you for your feedback.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
With BEST regards
Assistant Manager Customer Care
Best Western Hotel Kantstrasse Berlin