Noisy, not a 4 star hotel, poor price/quality ratio
Located on the main road near the underground station, I had additional ‘luck’ with getting an adjecent room, which meant I could hear the person in the next room using the toilet, having phone calls,... more
Located on the main road near the underground station, I had additional ‘luck’ with getting an adjecent room, which meant I could hear the person in the next room using the toilet, having phone calls, snoozing the alarm clock five times.
Check-in took 10 mins, at check-out they tried to charge me for breakfast even though it was included in the pre-paid room rate. Rooms are clean and renovated, breakfast decent.
Problems with wifi, staff not helpful with solving the issue.
Overall vibe of the hotel is not good. Will not come back unless everything else in the neibourghood is fully booked (which was the case this time). less
BWHotelKantstrasse, Assistance Manager Customer Care at Best Western Hotel Kantstrasse Berlin, responded to this review
Dear guest,
thank you for taking the time to write a review on your recent stay in our hotel.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
with BEST regards
Alexander Schulz
Assistance Manager Customer Care
Best Western Hotel Kantstrasse Berlin