Best Western Hotel Kantstrasse Berlin

My sister and I went for a citytrip to berlin and chose Best Western because normally it has a good reputation. Well except this one. Not worth a 4 stars! Room smelled like cigarettes and the staff.. not helpfull and very uninteressed, it seems like nobdy likes to work there. Never seen something like this before in a 4 star hotel. Also at the breakfast it was not refilled and when you ask for a refill you get a very rude answer! Not satisfied during the trip we will never ever come again to Best Western Kantstrasse! less

Basic hotel located just next to Metro station. Very friendly staff. Decent breakfast served in the morning. Room had one of the smallest bedsheets I have ever seen - width of the sheet must have been less than 70cm - did not make the sleep comfort to be one of the best ones I have been to. less

We stayed two nights, doorkeeper non-existent both evenings, even the second night at 12.30 we went back to the hotel, and we found it closed at the door, so we played and waited 20 minutes outside. Eventually they opened up some guys who were inside. In the morning you can not sleep by the noise of cars and the room staff. € 4.50 for a small bottle of 0.50 water. NO FRIDGE BAR IN THE ROOM! The water of the sink is hot at night, but the breakfast is decent, but very salty! At breakfast there is a waitress who pulls and slams things on the tables as if annoyed by the presence of the guests. I had asked for the berries at 10.15 in the morning, and in a rude way he answered me NO! I do not recommend this hotel to anyone! less

I recently stayed at this hotel whilst I was attending a large international conference at Messe City Cube. The room was booked by my workplace so I was not given a lot of choice in the booking process. Whilst the room and linen were clean, bed comfortable I wasn't particularly happy here and actually checked out and relocated at my own expense 2 nights early and moved to another hotel closer to the city center where I was much happier. The room was stuffy, no air conditioning, as previously mentioned by others, I thought this would not be such an issue in October however it was still warm in Berlin and due to being located on the main road it was too noisy to open the window. It was also noisy when people were coming and going from their rooms and from music playing nearby, ? from cafes, restaurants nearby. Also when I arrived I had 4 pillows on my bed as it was a double/ king bed but when housekeeping realised I was travelling on my own they removed 2 of the pillows and the second single doona which looked very sad on the bed when I was already feeling somewhat isolated and lonely in a strange city a long way from home. They also removed the second bath towel leaving me a single towel which seemed to me to be very mean spirited and overly frugal particularly since my organisation had paid for a double room. there was also no fridge in the room and the amount of tea, coffee provided was minimal to say the least. The staff were pleasant enough if perfunctory but certainly didn't stand on their head to make a visitor feel at home. Location was convenient for public transport but this in itself would not persuade me to stay at this hotel on another occasion. Whilst I would love to revisit Berlin for leisure with my husband I would not consider staying at this hotel. less

I chose this hotel as I had stayed here about 8 years ago. It was much different than I remember, especially the fact that they do not have air conditioning. I have read several reviews and this was a key complaint so I won't discuss much other than not having the AC was a downer. On the flip-side, the staff did bring us each a fan to help with circulating the air. I was afraid to leave the window open all night due to the noise and the construction. Overall, the room was comfortable and the hotel itself, is very close to transportation and other sites. I wouldn't say not to stay there, but be aware of the AC issue. less