Arrived, only to find that the hotel did not have my booking, this was no fault of the hotel as it was Amoma.com that had failed to book even though I had paid at the time of booking. They had one las... more
Arrived, only to find that the hotel did not have my booking, this was no fault of the hotel as it was Amoma.com that had failed to book even though I had paid at the time of booking. They had one last room available which I had to take. Unfortunately, this was the smallest room I had ever stayed in, they just about managed to squeeze a bed into the room, but the en-suite bathroom was a good size and clean. Had a view of the back of a local restaurant which was not too pleasant.
After a few phone calls to Amoma.com and speaking with various reception staff, the hotel manager decided he would double the room rate to 250 Euro per night (Total 750 Euro) which I had to pay and claim the original booking plus the difference from Amoma.com which to be fair to them, they did pay up eventually.
The breakfast staff were rather surly and unhelpful, the buffet selection was a bit sparse and if you prefer a hot breakfast you will be disappointed with hours old scrambled eggs, bacon and sausages under the hot server, unusual for an American Chain of hotels (Best Western).
This hotel was worlds apart from the excellent Premier Park Consul Best Western in Cologne where I stay regularly on Business, I stayed the previous four nights for 68 Euro per night !!
All in all, I will not be returning to the Hotel Kaiserhof any time soon. less