Best Western Hotel Kaiserhof

This hotel describes itself as having elegant rooms..,the one we had was far from that, it felt like we were in East Germany in the old days. The staff is helpful and buffet breakfast is good. Location is ok as you can walk to city centre however the area where the hotel is has barely anything around of any use for tourists. The place just lacks grace, difficult to put into words. For the price we paid we thought it was ok. less

This was actually my third alternative when looking for a hotell, but i don't regret ending up here. It is a small and cosy place with a really nice lady in the reception. The restaurant feels a bit crouded during breakfast but the food is good. less

I found the staff to be very pleasant and helpful, even providing me with suggestions and advice in English when I had to let them know that I was going to be running late. The hotel was set in an old building that made it all the more acceptable to me as I preferred the smaller rooms and more homely feel. The room itself was clean, well laid out and with a sizeable bathroom. Breakfast was of the traditional German variety and I only wish that I had had ore time to enjoy it. Situated at the end of the southern line of the Unterbahn it is also a convenient train ride into downtown Bonn for either business or pleasure less

This hotel has everything you need to enjoy your stay in Bonn. Is just half block away from the train station and the bus station is one block away. Breakfast is amazing. The size of the bedroom is a little bit small but comfortable enough after a long day at work. less

Arrived, only to find that the hotel did not have my booking, this was no fault of the hotel as it was Amoma.com that had failed to book even though I had paid at the time of booking. They had one last room available which I had to take. Unfortunately, this was the smallest room I had ever stayed in, they just about managed to squeeze a bed into the room, but the en-suite bathroom was a good size and clean. Had a view of the back of a local restaurant which was not too pleasant. After a few phone calls to Amoma.com and speaking with various reception staff, the hotel manager decided he would double the room rate to 250 Euro per night (Total 750 Euro) which I had to pay and claim the original booking plus the difference from Amoma.com which to be fair to them, they did pay up eventually. The breakfast staff were rather surly and unhelpful, the buffet selection was a bit sparse and if you prefer a hot breakfast you will be disappointed with hours old scrambled eggs, bacon and sausages under the hot server, unusual for an American Chain of hotels (Best Western). This hotel was worlds apart from the excellent Premier Park Consul Best Western in Cologne where I stay regularly on Business, I stayed the previous four nights for 68 Euro per night !! All in all, I will not be returning to the Hotel Kaiserhof any time soon. less