Good location , friendly staff
19/06/2018 Jenny H, Greater London, United Kingdom
We spent 7 nights at this hotel. The hotel is in a good location. If you travel by car even though there is no free parking you do get a discount in a car park only a few minutes walk away which is v... more
We spent 7 nights at this hotel. The hotel is in a good location. If you travel by car even though there is no free parking you do get a discount in a car park only a few minutes walk away which is very good.
The staff were very friendly and helpful and special mention to Sam the barman who alway had a smile on his face and was very friendly.
The location is good and a lovely ten-15 minute walk along the river brings you to the old town which is lovely and lots of good bars and restaurants.
The downside to this hotel is the size of the room. We stayed in a triple room and also found it to be nothing like the photos on the website. We did go and ask to change rooms but they said they were all the same size. The wardrobe was definitely only big enough for 1 person, not three, and a couple of shelves, just wasn't enough room. I
understand the Hotel has just been refurbished which was okay but even though our room had a sort of balcony there was no furniture to sit out there with. All this was very disappointing. Breakfast was okay but could be more varied . less
bestwesternannecy, Responsable réception at Best Western Hotel International, responded to this review
Thank you for this review of your recent stay with us here at Best Western Hotel International Annecy.
It is essential for us to know the feelings of our customers, whether positive or negative, to improve our services every day and offer our customers the best stays.
I will share your excellent feedback with all the staff, as I am sure they all going to be very delighted with your comments.
Regarding the size of the room, the triple rooms are all the same size.
We take note of your remarks that will allow us to improve our service and our services.
We all hope to welcome you back in the very near future.
Best Western Hotel lnternational Team