Good Room in Well-Situated Hotel
16/11/2018 MichaelRebaczonok, Singapore, Singapore
We spent three nights at the Best Western International in Luxembourg. The hotel was very well-situated indeed, located just across the square from the railway station, and within comfortable walking... more
We spent three nights at the Best Western International in Luxembourg. The hotel was very well-situated indeed, located just across the square from the railway station, and within comfortable walking distance from the historic old towns. The room was very pleasant up on the 5th floor, quiet and private, with a nice view of the railway station and environs. The air freshener used, however, both in the room and in the corridor, was rather overpowering at times. The breakfast was good, and the restaurant elegantly designed. One male staff member at Reception went out of his way for us late one evening and came up to help sort out a problem we were having operating the TV set. Accordingly, this hotel should have merited a '5' rating, but I have given it a '4' due to the most surprising unfriendliness and coldness of the staff at breakfast on the three occasions we were there. We have never encountered anything like that in any of the many hotels we have stayed at in Europe or in Asia,and could not understand why in the world that occurred. Otherwise, all was fine as described above! less
Reception B, Front office clerk at Best Western Hotel International, responded to this review
We thank you for your visit and the time you took to describe your experience. We are glad that you enjoed your stay with us, and regret that everything was not perfect, i.e the limited contact during breakfast.
We hope to see you soon in Luxembourg