Best Western Hotel Ile de France

60 Rue Leon Lhermitte, Chateau Thierry, 02400, France
based on 622 reviews Trip Advisor Logo
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Best Western Hotel Ile de France

The Best Western Hotel Ile de France offers 37 rooms in the panoramic location of upper Chateau Thierry in the Marne Valley. Our restaurants La Symphonie des Saisons and the Brasserie Ile de France will welcome you in a sophisticated decor, where you show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
60 Rue Leon Lhermitte, Chateau Thierry, 02400, France

Reviews of Best Western Hotel Ile de France

Traveller Overview:
4.0 Rating: 622 reviews
Excellent 33%
Very Good 34%
Average 19%
Poor 7%
Terrible 4%

PleunMarijnissen, wrote review 26/09/2020

Bad service

The hospitality in the hotel is very bad. We made a reservation for a car plus trailer parking (this was confirmed by the hotel) When we arrived the girl at the reception told us it wasn't possible t... more

Owner Response
Caroline Desplanques, General Manager at Best Western Hotel Ile De France, responded to this review
Dear Miss Pleun Marijinissen, Once again please excuse us for all this misunderstanding in our conversations. We are very sorry and you are right we don't have any excuses. You should have had a roomservice, the receptionnist did not understand your request unfortunatly. About teh parking we did find a solution and you could park on the side of the hotel where you were supposed to park. Best Regards

helenet2013, wrote review 18/12/2019

Mold in room

We stayed one night in December and we were surprised by the low standard. Our room had almost no ventilation, and as a consequence of that there is mold on the walls. The carpet is unfresh, the toile... more

Owner Response
NCD02, Manager at Best Western Hotel Ile De France, responded to this review
Good evening madam We were a bit long to respond to your comment please excuse us, the room was not to your liking we understood it, we simply had to ask for another we would have done it with great pleasure, but to comment that the room was harvested it is very difficult to hear especially since this is not the case or we would have already had several full on this subject. For the restaurant, it was you who requested your entry at the same time as your husband's dish because you did not take a dish. For breakfast there is reduced orange juice, fruit salad fruit basket + more than 50 other different things like smoked salmon, cooked pancake, egg sausage .... it's true that there is has no vegetables, but this is not a mandatory standard. We remain at your service cordially Carolina

Christophe D, wrote review 18/11/2019

Unfortunately not a large choice available in Chateau Thierry

First things first, one positive remark: Personal is trying to do its best. For the rest..Rooms must be completely renovated and much better equipped. Thick dark carpet, braun paper on the wall, yello... more

Owner Response
NCD02, Manager at Best Western Hotel Ile De France, responded to this review
Hello I'm sorry the room did not live up to your expectations We asked you for the room you agreed you did not say 90 € We always ask our guests this is all right, you do not say what is wrong, we can not solve the problem, you wanted a shower instead of a bath we just had to tell us. know that there are 2 outlets available near the bedside tables. The policy of the house is that our customers leave happy we just have to expose your problem so that we can fix it we remain at your service Caroline

M G, wrote review 04/11/2019

Booked room not delivered

Booked and paid in advance for a superior room with a queen and a single bed - settled for two singles in a standard room on arrival since nothing else suitable was available. The room was clean and ... more

Owner Response
NCD02, Chef de réception at Best Western Hotel Ile De France, responded to this review
Hello, Thank you for taking the time to leave a comment on our property. We have different types of rooms including more spacious. During your next visit, do not hesitate to come to reception if you found your room cramped. We can find a solution. To receive you again Best regard Mathieu

ovidianac, wrote review 05/10/2019

Very cold, no extra blankets, shame!!

If this hotel is part of a international group , this is a joke!! If to be part of Best western means to keep customers in bad , cold , winter conditions, so this is the place. Becouse i know the fren... more

Owner Response
NCD02, Manager at Best Western Hotel Ile De France, responded to this review
Hello Miss, Sir Thank you for your comment on the other hand why we do not understand your comment on heating, there is available, we have blankets too and there is a temperature of 23 degrees in the establishment cordially Carolina