A hotel in the middle of a dreary sterile industrial estate with motor way noise. , lack of staff and over heated !!
28/10/2017 84NigelM, London, United Kingdom
Best Western seem to have lost the plot! The hotel location is dire if like us you are touring the Ypes etc Battlefields. Arrived on Tuesday and that evening their restaurant was closed . Not a resta... more
Best Western seem to have lost the plot! The hotel location is dire if like us you are touring the Ypes etc Battlefields. Arrived on Tuesday and that evening their restaurant was closed . Not a restaurant or bar within ten miles !! The hotel is dreary and could frankly be anywhere. The hotel
Is understaffed. and the 3 overworked staff were magnificent and did their best with 90 people getting off Leger Coaches only to find that the restaurant was not open for Dinner . This is a good hotel for business clients BUT completely wrong for those like us wanting to enjoy a little Belgium hospitality / food and drink / shops and sights!!! less
DDeWeerdt, Propriétaire at Hotel & Aparthotel Horizon Ath-Lessines, responded to this review
I am sorry to read we did not exceed your expectations.
Some explanations :
- not enough staff : we had a sick person that night and we didn't manage to find an extra quick enough, so we did all our best to serve everybody quickly
- restaurant closed : your tour operator informed us that they would not eat in the hotel, as their customers were supposed to eat in ypres. Otherwise, we would have been more than happy to open the restaurant for 90 people !
So, I can assure that we were not totally in fault. Hope you understand us more now !
Didier De Weerdt