Lovely building, sad & tired hotel!
23/09/2018 Swannie1953, St. Albans, United Kingdom
We have just returned from a two night stay in this hotel, very impressive building from the outside but very tired inside! Excellent location however does not make up for internal shabbiness! We were... more
We have just returned from a two night stay in this hotel, very impressive building from the outside but very tired inside! Excellent location however does not make up for internal shabbiness! We were allocated room number 1 when checking in which is very close to reception, we soon realised that we had been given a room which was clearly equipped for a disabled person, not necessary for us but not a problem. However the bathroom was very much in need of a makeover and very visibly needed a major clean. Also when showering the whole bathroom became swamped in water which became quite dangerous for able bodied people let alone a disabled person, when I pointed this out to the lady in reception she apologised and said she would make a note ! Also in the mornings any smokers gather outside the window of this room! You are charged €10 a night for parking something not pointed out when booking. Breakfast is not good, only hot food is boiled eggs which is a fiasco as you have to cook your own and causes lots of confusion amongst fellow guests as to the ownership of the eggs! Sadly we will not be booking the Hermitage again unless there is a distinct improvement, not good value for money! less