Best Western Hotel Hermitage

Two seniors, on their way back to the 'Tunnel' stopped here for the night, as we had done in the past. This is a lovely old hotel, and on each occasion we have stayed our rooms have been large and well equipped. No different this time. We chose to park in the free car park opposite, which was no issue. We only stayed on a 'Bed' basis as we enjoy using local brasseries and bars, but despite what we read from other reviews, we would be happy to stay here again. less

We arrived early and had no trouble getting our room well before the stated check in time. And when we asked for a recommendation for a local restaurant the concierge rang around it sadly it was a holiday Sunday and his choices were fully booked. So he gave us a map and showed us where to look and we managed to get into an alternative. Lovely well fitted room. HAD a nice stay. less

We love characteristic style hotel buildings such as this, so as we were nearby checked in. Lovely style, comfortable all round. Has a modern, good restaurant (Separately owned). However the superior room we chose had an eye level fixed shelf on the wall positioned in line to exit the toilet door to the bathroom sink. In the early hours of 8th September I smashed my head soft tissue (level next to my eye) causing undue suffering & worry. Had to go to A&E at 6am by ambulance (returning afterwards by taxi 35€) for over 3 hours. A good start to my Birthday. Luckily I was later discharged as ok. I called & spoke to the duty manager who “did not agree that the shelf was precariously positioned” He did offer a free night as compensation to our dilemma, but we declined due to prearranged plans. However on our later departure we were presented with the “Full nights bill” without any comment or even a visit from him to see how I was feeling. Having then objected to this, the receptionist reluctantly removed the room cost. “The manager stated that there had never been an issue before & did not consider it necessary to have the position of the shelf changed;” I was lucky not to have the corner of the shelf directly in my eye!!. less

From the moment I saw the beautiful exterior until check out I was not disappointed. The hotel and rooms are unique with an old European style. The staff was also just as welcoming and professional. I will definitely stay here again. less

We have just returned from a two night stay in this hotel, very impressive building from the outside but very tired inside! Excellent location however does not make up for internal shabbiness! We were allocated room number 1 when checking in which is very close to reception, we soon realised that we had been given a room which was clearly equipped for a disabled person, not necessary for us but not a problem. However the bathroom was very much in need of a makeover and very visibly needed a major clean. Also when showering the whole bathroom became swamped in water which became quite dangerous for able bodied people let alone a disabled person, when I pointed this out to the lady in reception she apologised and said she would make a note ! Also in the mornings any smokers gather outside the window of this room! You are charged €10 a night for parking something not pointed out when booking. Breakfast is not good, only hot food is boiled eggs which is a fiasco as you have to cook your own and causes lots of confusion amongst fellow guests as to the ownership of the eggs! Sadly we will not be booking the Hermitage again unless there is a distinct improvement, not good value for money! less