convenient but rooms need upgrade and better design
28/10/2017 freedshop, Rockville, MD
My husband and I stayed here twice, for our first night after arriving in Copenhagen in early August (on our way to Sweden) and then 3 weeks later for two nights before returning to the US in early Se... more
My husband and I stayed here twice, for our first night after arriving in Copenhagen in early August (on our way to Sweden) and then 3 weeks later for two nights before returning to the US in early September. The hotel has some big advantages: easy walking distance from/to the train station; quiet at night both in the hotel and outside, despite being near Tivoli (although there were about 15 minutes of fireworks at 10 pm the last night); a bountiful and good-quality breakfast buffet (you could probably skip lunch after eating at this buffet); and very nice public areas including big breakfast room, nice courtyard seating area, and downstairs lounge with WCs (good if you are waiting to check into your room). Based on those features I would normally give 4 or 5 stars, but the rooms we had pulled the rating down. Some of photos I've seen on Trip Advisor show nicer rooms, so I'm assuming that those rooms have been renovated and/or we got rooms that were a lower grade. Our rooms definitely did not seem worth the high price (especially compared with other Best Western properties where we've stayed in the US), but luckily the first stay was paid with Best Western Rewards so we didn't mind as much as if it were out of pocket.
Both rooms we stayed in were very small--smaller even than some New York City hotel rooms, which are notoriously small--and had design problems that caused discomfort and even had the potential for injury. For example, there was a "step" between the bedroom and bathroom floors that almost caused me to trip or stub my toe at night, especially because there is no night light in the bathroom (if you turn on the regular light when you open the door at night, it may wake the other person in bed). In the second room, there was so little room between the side of the bed and the wall that I kept banging my hip into the pole behind the curtain (and I am a normal-size person). The bed in the first room was reasonably comfortable, but the one in the second room (which was supposed to be double or queen) was two twin beds pushed together, with 2 single mattress pads; to avoid the gap in the middle you had to stay on your side (not so great for romance). The bed and the pillows in the second room were quite uncomfortable. Both rooms had what seemed like updated bathrooms but with design problems, such as (in the second room) a small shower area that is hard to maneuver in and that opens to the toilet/sink area so water gets on the floor even when the curtain is closed all the way.
The rooms did not have air conditioning and they were stuffy when we came in the room, but we were able to open the windows and use the table fan to get a nice breeze especially in the evening. Not sure how well this would work in the peak of summer and/or if there were bugs.
The staff was helpful, and I especially appreciated the assistance in trying to get a boarding pass printed (ultimately unsuccessful, but that was a problem with the airline). Note that there appears to be only one computer for guests to use, and one guest was using it for a very long time (which is why I had to ask the front desk staff to print the boarding pass). If they can't provide another computer for guests, they should have a policy that limits the time that one guest can use the computer when someone else needs it. less
Birgitte M, Front Office Manager at Best Western Hotel Hebron, responded to this review
Thank you for your review here at Trip Advisor.
Your very detailed description is most valuable to us, and we will have a closer look at your more critical issues. We are situated in an old Building from 1899, and it is correct that the size of the rooms are not all alike, however I am sorry that we did not hear your wished after the first stay and found the perfect room for you when you returned.
We wish you a great day.