With the exception of one management guy, who did not welcome constructive and justifiable criticism of the elevator system (he was having to manually override controls at busy periods because of complaints), the staff here were friendly, helpful and competent. In particular the room servicing was very good and done in a cheerful efficient manner. Overall probably some training needed for the reception and concierge departments in how to be a little 'warmer' in behaviour when dealing with Customers. would also help.
HOWEVER overall I have to say that my stay here was not as enjoyable as I should expect considering the price and supposed star rating. Also as it is a Best Western brand. I stay in Hong Kong regularly and in other cities so appreciate there is a range of hotel types, even those with well known 'brands'. The problem here is that the room design seemed to care less for the customer and more for a 'description' of features to entice a customer, although those features are poor of standard. Same for the normal services to be expected of a decent hotel, certainly a decent, controlled, elevator service as there are over 38 floors.
1) The room had NO wardrobe of any description. It was expected that you would hang any clothing you needed on clothes hangers on wall brackets either side of the TV.
2) The space around the bed of my Queen room, was a side table width on one side, less than 20 CM's on the window side and from the foot to the wall was just enough for a small suitcase sideways on. NO WAY is this suitable for 2 people as advertised, luckily I was on my own.
3) Appalling lighting for the main room area some cheap, very dim, chandelier of very low wattage over the bed, a 'foyer' light that just reached into the room but not to the desk and, thankfully a good bathroom light. ALL THE LIGHT SWITCHES ARE BY THE DOOR, YOU HAVE TO GET OUT OF BED TO TURN THEM ON/OFF.
I asked for a side table lamp and got one, however they have limited numbers of them and u must request early.!
4) The 'desk top' is a fold down mounted on the wall at the foot of the bed. Due to space there is if course no room for a chair, so you must sit on the bed to work. As the bed has been raised to encourage customers to store their suitcases underneath it (my medium suitcase wouldn't fit), this also means the desk actually rests on your legs.
5) Shower area was clean and good water pressure, however the bracket holding the shower head was not adjustable at all. On ost occasions it meant the toilet are floor ended up flooded as ther was no way to stop the splashing.
6) Air conditioning controls were OK, however very noisy - not unusual in Hong Kong on all honesty.
7) The location whilst not the prettiest, is very convenient for MTR and taxi services. Lots of small restaurantys, Chinese and Western in the strrets around. Although it has to be noted that the roads are very steep so be ready.
8) Biggest dissapointment THE ELEVATOR SERVICE. A bank of 4 elevators, two in middle could be requested by pushing either ones button. The 2 either end needed to be requested individually. Clearly the control module is not designed correctly as the elevators ALWAYS went up to the topfloor before descending and of course people would push all buttons so when one did stop at your floor,it was likely the others did also, of course by then u may have gone and just caused annoyance to the other people in the elevators. By the second day, most people would push both UP and down button, get in and ride to the top if needed jsut to be sure of getting down in a timely manner!! This was not just during busy periods, but also at off off peak times, even 3am, 5am and 11pm ... I know I tried.
My apologies for the length of review, however you should be aware of the conditions. less