20/04/2017 laura j, Newcastle, United Kingdom
I'd recently stayed in NYC and Tokyo at hotels paying the exact same price I paid here (£105 a night - though this included breakfast) and was extremely disappointed with the comparison. I've stayed h... more
I'd recently stayed in NYC and Tokyo at hotels paying the exact same price I paid here (£105 a night - though this included breakfast) and was extremely disappointed with the comparison. I've stayed happily in hostels, Airbnbs, but sometimes I go with a big chain because I assume the brand is consistent internationally.
Though I expected small (Tokyo hotel rooms are also small by western standards) the room was shockingly small and dark with no wardrobe (just hooks on wall for clothes) or drawers. The bathroom was so tiny that it couldn't fit a handbasin; that was in the bedroom. The floor space between toilet and bath was too narrow to lay out the bathmat, even folded in half. While sitting on toilet my knees were jammed against the bath and I'm 5'7. When I got out of the shower/bath I had to hold onto the towel rail to steady myself so I could manoeuvre enough to avoid stepping into the toilet! The shower curtain was mouldy. There was a black hair on the towel (I'm blonde) and dirty marks on the wall next to the toilet. I took photos of all of this and presented them at reception next morning asking to be moved. They gave me a new room key and sent me off to look, but that one had a broken toilet seat so I came back and they nodded at that picture too and blankly handed me a third key. At no point did they express any apology or concern at the photos so I doubt they cleaned or changed or fixed anything. What was more irritating was that every day they posted the day's room rates on the lobby and it ranged between £50-£80, so if you must stay here, I'd take pot luck! Photos included with this review.
Breakfast was poor value too I felt (All Bran or nothing for cereal?) but at least it was...interesting, offering hot dog sausages, chicken nuggets, boiled lettuce, ham floating in water, fried aubergine, pork stew but no yoghurt, muesli or any kinds of muffins, croissants, pastries. Just sliced supermarket bread and huge bowls of jam exposed to the breath of everyone. I'd skip the £11 and eat locally to be honest.
The location is great though, I loved this quirky area which specialises in dried seafood shops and is very near tram stop, Man Mo temple and Cat Street etc. I think the Best Western is bad value compared to other countries I've stayed in but Hong Kong has crazy expensive housing so it may well be better value when compared to other similar properties locally?
Oh also, I'd partially picked this because it has a rooftop pool and I knew the temp would be in high 20s but it was 'closed for the season'. Check beforehand if you fancy a swim! less
HotelHarbourView, Front Office Manager at BEST WESTERN Hotel Harbour View, responded to this review
We would like to apologize for the room size & in-room facility could not meet your expectations. Unfortunately, all the guest rooms in hotel are with similar size. In order to accommodate more room preferences required for guest, alternate arrangement was reviewed as we understand the varieties of in-room facility are important to cater for different needs of customers.
Also, your comments towards our breakfast is well taken for our continuous improvement. We thank you for the precious comments.
Front Office Manager