It's Okay, not great.
02/07/2016 EMTtraveler, Aiken, South Carolina
To start, we pulled into their parking area behind the hotel and registered, This lot was full so we had to park (for a fee) in their underground garage. Narrow spaces doesn't begin to describe it. ... more
To start, we pulled into their parking area behind the hotel and registered, This lot was full so we had to park (for a fee) in their underground garage. Narrow spaces doesn't begin to describe it. After pulling into a space next to the wall, with my husband directing me, I had to climb over the car console to exit the car. Oh well, we had a space. Took the luggage out, walked to the elevator and learned that it was broken. There are two elevators, but there's no direction to the 2nd elevator. So we carried our luggage up the stairs to the main level, only to learn about the 2nd elevator.
Our room was clean, the bathroom was modern, though the shower was smallish. The beds were okay, probably changed since a previous reviewer commented on them. No AC, windows open to the street AND train noises. less
Jan_Bitterlich, Manager at Best Western Hotel Halle-Merseburg, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Please acept my apologies for not fulfilling your expectations.
If I can be of assistance in the future, please don't hesitate to contact me at +49-3461 350-0.
Thank you again for taking the time to wirte this review. We appreciate your loyalty to our brand.
Best Western Hotel Halle-Merseburg