Best Western Hotel Graslin

Right in the heart of the City, this hotel was a good value. The elevator was out of action while we were there and management advised that ongoing renovations were the cause of the problem. But, since we did not see any sign of ongoing work I wonder how long the renovations were had been going on. less

The location is great, right in the center, at walking distance from everything. Good restaurants and bars at the corner The staff was very friendly and helpful. We found the room very quiet and comfortable, perfect for holiday in Nantes. Rooms have been renovated recently. Good free wifi connection. We will go back there for sure next time. less

Wonderful town centre location. Large carpark only 2 mins away. Surrounded by bars, restaurants and shops. Super comfy beds and pillows. Friendly staff. breakfast excellent. Only downside was we were on 5th floor and the lift on my went to the 4th floor. less

We didn't know when we booked that there is apparently a new owner, according to the signs around the hotel, and it is being upgraded. 5 hours after we arrived and left our luggage, we were somewhat surprised to be given a room where another family were still in residence! Given another room, very small, adequate, but no drawers or shelves to put your clothes, the 1 hanger width wardrobe was stuffed wirh duvets and pillows, no air conditioning, just a fan. We left the windows open the first night but after hours of motorbikes and boy racers, had to close it at 4am, and just sweat! Tiny bathroom, but clean and modern, with facecloths etc. Room servicing was a bit hit and miss. BUT, the staff were so helpful, brought whatever you asked for, breakfast was fresh with lots of continental choices, in a new basement, done on a submarine theme. Great location for ile de machines, cathedral, chateau, restaurants, etc and tram nearby but most places walkable with 20 minutes. Hundreds of refugees in tents in the park at the bottom of the street but not s problem. less

On arrival, staff were friendly and helpful. The location was great both for access to eating places and the team. The room was small but well appointed with a large opening window. The bathroom was very clean with an easy access shower. My minor irritation was that on the second day of my stay the tea, coffee and water were not replenished. I reported it to reception but the same problem continued every day for the the final 3 days of my stay. less