Best Western Hotel Graslin

Wonderful town centre location. Large carpark only 2 mins away. Surrounded by bars, restaurants and shops. Super comfy beds and pillows. Friendly staff. breakfast excellent. Only downside was we were on 5th floor and the lift on my went to the 4th floor. less

We didn't know when we booked that there is apparently a new owner, according to the signs around the hotel, and it is being upgraded. 5 hours after we arrived and left our luggage, we were somewhat surprised to be given a room where another family were still in residence! Given another room, very small, adequate, but no drawers or shelves to put your clothes, the 1 hanger width wardrobe was stuffed wirh duvets and pillows, no air conditioning, just a fan. We left the windows open the first night but after hours of motorbikes and boy racers, had to close it at 4am, and just sweat! Tiny bathroom, but clean and modern, with facecloths etc. Room servicing was a bit hit and miss. BUT, the staff were so helpful, brought whatever you asked for, breakfast was fresh with lots of continental choices, in a new basement, done on a submarine theme. Great location for ile de machines, cathedral, chateau, restaurants, etc and tram nearby but most places walkable with 20 minutes. Hundreds of refugees in tents in the park at the bottom of the street but not s problem. less

On arrival, staff were friendly and helpful. The location was great both for access to eating places and the team. The room was small but well appointed with a large opening window. The bathroom was very clean with an easy access shower. My minor irritation was that on the second day of my stay the tea, coffee and water were not replenished. I reported it to reception but the same problem continued every day for the the final 3 days of my stay. less

Everything and everyone was especially helpful and kind. They let have a late checkout and served us gratis Tea as we waited in the lobby bar. I look forward to coming back also a wonderful location just down the block of the Opera House. less

The rooms are very small and when I arrived there was a mess left from a previous guest. For a two night stay my electronic key failed twice leaving me a trip to reception to sort it out. I had an issue with cleaning service. I always hang a “do not disturb” sign on my door because I don’t t like my stuff being moved around for cleaning. While out, my room was cleaned and worst of all important receipts were thrown out. Company receipts which I needed refunding for. The hotel manager wasn’t helpful and argued his point that a “do not disturb” sign doesn’t mean the room won’t be cleaned. For someone who travels for a livening this is a first. This wasn’t a single event. The three colleagues I was traveling with experienced the same. The breakfast for 13 euros is just simply not worth it unlesss you have an affinity for cold cuts and white bread. One positive point and the reason they received 2 not 1 Star is the location which is central. Worse of all is the manager arguing his point and not trying to help me solve the problem. less