Check-In - Got caught behind a large group so a little slow, but really put off by the rude and surly behaviour of the female staff member who dismissed me because i wasn't part of the group. Was rescued by her colleague, who was helpful and checked me in quickly.
Room - Upgrade request honoured from a standard room to a fantastic top floor corner room, room 440, which was surprising and really appreciated, great views from 2 balconies.... main road so noise to be expected! Comfy four-poster bed was great! Bathroom was a little tired but more than made up for with a bidet and great hot water/shower pressure....BUT ....Wi-Fi was non-existent, at best it was really really poor in room and at times in lobby!!! Had massive Wi-Fi problems, which may have been due to the nature of my extreme room on the top floor, further away in the corner of the building. But then I tried the lobby and common areas and had much the same issue! My room was very good, I suspect others would be just average.
Location, convenient, easily walkable to most places ... some decent eateries nearby
Generally a decent place ... good nights sleep, and very convenient; Worst point of it was the non-existent/erratic WIFI and the staff's surly attitude and behaviour, and lack of common customer service.
In particular was embarrassed by the hotel staff when they shouted after a business guest of mine to demand their ID before passing past reception. Not discreet or polite!
Points of improvement: significant staff training; offer parking at an affordable rate; complimentary water; room safe; further English speaking TV channels
Given the choice, I would not go back, rather I would choose a hotel where the staff are trained better and can smile! less