Great for school groups
I am a teacher and I run a residential school trip every year to Krakow, and I always stay in this hotel. It is perfect for accommodating groups of teenagers - the fittings are very solid, no carpets ... more
I am a teacher and I run a residential school trip every year to Krakow, and I always stay in this hotel. It is perfect for accommodating groups of teenagers - the fittings are very solid, no carpets in rooms and the accommodation is flexible in that rooms can hold 3 to 5 guests. The food is always good, and it is in a good location for using the tram system or walking into town. The staff are particularly good with school groups - always cheerful and helpful and they are good at dealing with the inevitable noise complaints from other guests - I cannot praise the staff enough, they are fabulous. I would recommend this hotel without exception to any teachers organising a trip to Krakow; it is obvious why it is a popular choice for school groups.
However, I feel for the other guests when we turn up: My students are well behaved but 50+ teenagers are always going to be hyper on a school trip abroad and there is no way I can control talking in rooms in the night or the way the doors slam if you let them close by themselves. They aren’t going to be quiet at all before 9pm and then it will take until 11pm for me to get them all settled in rooms. In addition, you aren’t going to have a quiet breakfast when my group are eating. Every year there are guests complaining about the noise and the way our lads work through the breakfast buffet like locusts - the pancakes last about 10 seconds before they are empty - another plus of this hotel is the fabulous “all you can eat” breakfast - it’s so good you just can’t stop yourself. It’s a great hotel, I have no complaints and it is very good with school groups but I would never consider staying there as a private guest with my family unless I had an assurance that there were no school groups in. less
Bartlomiej C, Manager at Best Western Hotel Galicya, responded to this review
Dear Guests, Thank you very much for your review. We look forward to seeing you again at our hotel in the future. Regards, Bartłomiej Cieślak Hotel Manager