I stayed at this hotel for just one night on business and overall it was OK. Just a couple of things to be aware of so here is my usual, balanced review and top tips.
Here's what I liked:
On arrival on a typically cold, snowy day in January in Poland the hotel was warm and welcoming. The welcome at Reception was fairly warm, until the Receptionist saw my colleague, who she knew as a regular visitor. She was then a little friendlier.
Check-in was standard - show your passport, sign and you are on your way to your room, key in hand. I found my room quite easily from Reception (see what I didn't like below) and was soon inside. It was an odd shape, a kind of free-form diamond, but fine for one night. It's rare to find a kettle, tea and coffee in mainland Europe, but they were a pleasant surprise in my room. I didn't look to see if they had any milk though, which is a concern for most British travellers for tea. It was also nice to have complimentary fizzy and still bottled water in the room.
The bathroom was large, modern, clean and warm, once I switched on the large towel rail. The shower was the walk-in style, offering the choice of a handheld shower head or a fixed shower head high above. The mixer tap, however, didn't have any red or blue temperature symbols so it was trial and error to get the temperature right. Once that was done, the pressure was OK and the towels were not too thin.
I ate dinner and breakfast with two colleagues during my stay. We had dinner in the onsite Italian restaurant and it was OK. The service was quick and my spaghetti bolognaise was OK, but not the best I've had. The house red wine, however, was surprisingly nice and the espresso coffee, most importantly was good.
Breakfast next morning was in the traditional/slightly old fashioned dining room. The choice of food included cold meats, cheese, lovely warm bread (which quickly disappeared and hadn't been replenished when I left), hot sausages and scrambled egg and very nice, creamy porridge. Most importantly, the coffee from the machine was very good - and I'm fussy with coffee!
Here's what I didn't like:
The hotel is comprised of two buildings and I kept getting lost going from Reception, my room and the dining rooms. The signs were very poor and everywhere looked the same. There are also two Reception desks - only one was in operation when I was there as the other was being re-decorated. When I followed the signs for 'Reception' from breakfast I ended up at a dead end as the area was screened off for decorating. Luckily a member of staff from Reception came around the corner and directed me back to the main Reception - down the stairs, along the corridor, up the stairs, round the corner......it really was confusing. There were also two single beds in my room and the mattresses on both sagged in the middle.
My top tips:
If you need to watch TV in anything other than Polish or German, take your own entertainment on your IPad or other device. The only English channel was BBC World Service, which is a great cure for insomnia and the German channel was stuck on a political debate. If, like me, you like something light to wash over you after a long working day you need to take your own entertainment in your own language.
It is also worth noting that parking directly in front of the hotel entrance is limited. My colleague managed to park there so I don't know if they have additional parking elsewhere.
Overall this hotel was good and I would stay again, armed with a map and my IPad full of movies. less
Bartlomiej C, Manager at BEST WESTERN Hotel Galicya, responded to this review
Dear Valued Guest,
First of all we would like to thank you for choosing BEST WESTERN Hotel Galicya for your stay in Cracow. We carefully read your comments on our hotel as we attach high importance to our guests opinions.
We appreciate your sharing your thoughts with us and it is our hope that you will give us the opportunity to host you in the near future.