would have been more stars except for getting stuck in the lift!
23/10/2017 iliasmav, Blewbury, United Kingdom
This is a clean comfortable hotel 10 minutes walk from the train station and 10 minutes from the Piazza Bra and Arena so near the heart of everything. We walked everywhere in Verona and found the hote... more
This is a clean comfortable hotel 10 minutes walk from the train station and 10 minutes from the Piazza Bra and Arena so near the heart of everything. We walked everywhere in Verona and found the hotel very well placed indeed.
The bedroom was excellent although the pillows are a but hard for my taste. The bed itself was good although not particularly soft, but I slept well only to have a bad neck from the pillows the next day!
The shower and the jacuzzi were fine. Some may find it a little strange but we enjoyed both.
The air conditioning tended to have a mind of its own . Open a window and it stopped. The temperature control was to my mind "interesting" and in no way perfect.
The television was a disappointment to English speakers. Whilst there were loads of Italian channels as you would expect, and German as well, the English channels were BBC World News, France 24 in English, Russia today and Al Jazzera apart from CNN CNBC and Bloomberg. Oh, and a channel which was obviously screening Chinese propaganda constantly.A little light relief would have been nice!
Why it is beyond the management to realise that there are a lot of English speaking guests who would actually like to watch tv but not news news news or propaganda?
The free wifi was a joke. It didn't work very well at all and you had to get a new password and username( all numbers and letters) from reception very day. Why can't the hotel have a username being the name of the guest and the password being the room number? Not beyond the technical ability of people surely?
Breakfast down in the basement was good value at 20 euros. Not the most exciting ever, but plenty of choice and worth going to instead of hunting for a restaurant first thing in the morning.
Our main problem was the lift.
Going down to breakfast 3 of us were stuck just above the -1 floor( there is also -2) The doors wouldn't open and the lift appeared dead. There are two lifts, both small and in constant use. It became very hot very quickly and I was frightened since I am claustrophobic so really started to worry very quickly.
The management got us out within about 10 minutes so not bad, I commend the speed and the fact that they were straight onto the job, but we were more than a little nervous about using the lift again.
We were given a free breakfast as a gesture which was nice and welcome.
The staff were friendly and the hotel pretty good apart from the facts mentioned above.
Would I stay there again? Probably, but I hope they sort the a/c , tv, wifi, and lift out first! less
PaoloSergioCucini, Manager at Best Western Hotel Firenze, responded to this review
thank you for taking you time in reviewing Hotel Firenze: our guests' opinion are very important to us.
We really are sorry for the inconvenient with the lift, which luckily we were able to sort out.
About the a/c we would like to apologize, but unfortunately with october (because winter is coming!) in our region we are not allowed to use it and maybe that is why you couldn't make it work.
Like you, other english speaking guests, pointed out the need of different channels in english language and you are perfectly right: we hope to solve this matter as soon as possible.
The wi-fi is a matter we are trying to solve with our technician since months to find a way to make it easier and that can also work with our system, we know that for now it's not at its best, but we still prefer to give the service rather than suspend it.
We are grateful for your suggestions and we will surely do our best to improve our service thanks to your comments.
We hope to have you here again!