I prefer to stay in historical city-centre hotels when I travel in Europe, but in Verona they were either too expensive or the rooms were too small. I chose Best Western Firenze as an acceptable compromise - it was, after all, just a few minutes walk to the old city gate/the Verona arena, with convenient bus connections to pretty much everywhere in Verona, from Piazza Renato Simoni about 500 m away.
HOTEL & ROOM
I'm happy to say, it was not a compromise in any other way. BWF is a compact, modern, well-maintained hotel. We had room #555, facing Corsa Porta Nuova. The excellent insulation ensured we had total quiet in the room whenever the window was shut tight.
While the room was not spacious, it seemed adequate - even with two large, 25-kg capacity suitcases hogging space. We found the bed and pillows comfortable, the quality of toiletries quite satisfactory and housekeeping up to expectations. The only issue was that the shower was in the tub (it was a jacuzzi tub), with a delicate glass door in the middle.This made the shower area really cramped, and one had to be careful that one's elbows didn't hit the swinging glass separator.
SERVICE AND COURTESY
The various individuals manning the reception at different times of the day were all friendly and helpful; they took pains to find convenient bus stops and bus numbers for us, and one of them (was it Cristina?) insisted politely that we should not miss the church of San Zeno. We went there, thanks to her. It also helped that the bar/snack bar downstairs had a smiling man in charge (his name was Dinesh, I think).
Not the best, plus the added annoyance of having to log on every time. But this was a minor inconvenience.
We spent 21 nights altogether in Oia (Santorini), Rome, Florence, the Tuscan countryside, Verona and Lucerne. Best Western Firenze, at Euro 434 for 3 nights including all taxes and breakfast, provided the best value overall. Some of our other rooms may have been bigger, or the hotels themselves a little grander, but when I put everything together and shake it up - BWF rises to the top. Europe needs more hotels like it :-) less