Misleading information from front desk.
On Christmas day we arrived at the hotel around 11:30 AM hoping to visit Magdalena Island to see the penguins in the afternoon. I asked the gentleman at the front desk about taking the ferry to the island. He told me it was closed because of Christmas. I asked several times and he told me it was not possible and then he persuaded us to do a tour to the forts about an hour away. Since we had time on our hands we agreed to go (and paid a lot directly to the hotel) I later learned that the ferry was running in the afternoon and that the island was indeed open on Christmas day. I recommend looking up the schedules at tabs.cl - you do not need to sign up for a tour, instead you can book your ticket yourself. Btw, the island and ferries are closed down on Dec 31 and Jan 1.
Otherwise the hotel room was fine, the lounge area is quite nice, the bar/restaurant on the main floor had terrible food and the breakfast was less than average of the breakfasts that we had on our trip in Chile. less