Nice hotel, restuarant manager ....?
09/08/2017 christefan1, Vasteras, Sweden
We stayed at the hotel for a week together with some friends. Check-in was smooth and we got a room with a carpet that just had been cleened. Unfortunately it got a really bad smell probably because o... more
We stayed at the hotel for a week together with some friends. Check-in was smooth and we got a room with a carpet that just had been cleened. Unfortunately it got a really bad smell probably because of some cleening devise that had been used. Hotel staff got us another room wich were OK and we really thought it was great. Poolarea great, but opened late in the morning. Poolbar staff fantastic, room cleening great and front desk always with a smile. Breakfast really good even if crowded some mornings. Dinner OK at the hotel even if waiter Marco was a bit to much, trying to give us more expensive wine than we had ordered. So called boss at the restuarant Antonio really a disaster, showing us that he as an italian never is wrong whatever the issue was. Sorry to say because of him we will not return and will not recommend this hotel to our friends. Hotel better change restuarant manager or if possible try to explain the word polite and customer to him!!! less
Marco M, Direttore at Best Western Plus Hotel Farnese, responded to this review
Dear Guest, thank you for choosing our structure and dedicated time for the review. We appreciate all the various positive and negative criticisms that give us the opportunity to grow and improve. Regarding our resturant service, we're sorry to read these words because our staff is definitely one of our strengths, most appreciated by our customers. Certainly there must have been a misunderstanding because both Marco and Antonio always work to make their guests feel at home, always trying to do the best for them! Apologizing for the inconvenience, we hope you can come back to visit us!
The Hotel Manager - Best Western Hotel Farnese