Worst hotel ever
11/08/2019 Michael H,
Guests here were rude as can be. Talking, laughing, making loud noises in the hallways throughout the night and early morning (1am, 2am, etc.). Never got more than an hour of uninterrupted sleep. A no... more
Guests here were rude as can be. Talking, laughing, making loud noises in the hallways throughout the night and early morning (1am, 2am, etc.). Never got more than an hour of uninterrupted sleep. A non-smoking hotel, but you could walk down the hall and constantly smell cigarette smoke. Complained to the front desk, but smoking persisted. Also had problems with the electronic keys working. Mattresses were hard as a rock. Didn’t restock the towels and wash cloths. Had to call to get them. Will never stay here again. less
RadissonHotelGroup, Customer Care at Radisson Hotel Rochester Airport, responded to this review
Thank you for taking the time to write a review. It saddens us to hear that you were dissatisfied with your stay due to the way the staff handled your concerns with the cleanliness of the hotel, specifically the smell of cigarette, the issues you had with the bed, the availability of towels, and due to the disturbance you experienced at that time. We also regret to know that the key card was not up to its best state. Our goal is to provide our valued guests with a stay accommodation that is comfortable, and we're sorry if we fell short of your expectations. Your feedback is highly important to us as it helps us continually grow, evolve and improve our services. Hoping that you will give us another chance to provide you a seamless experience on your next stay with us.