Best Western Hotel Esplanade

Last stated here back in 2014 and not much has changed in 3 years. Rooms are comfortable and have plenty of plugs for electrical items. Might sound an odd comment, but if you're travelling you have a few electrical items which need charging at the same time. There are kettles in the rooms now rather than having to go to the breakfast area for a brew. Breakfast area has had a makeover and looks good - more tables and chairs than my previous visit. Continental breakfast was plentiful and was fine. Had a couple of problems though. Curtains didn't fully close as there was a big gap between the pair of curtains on my first might. I like a dark room to get to sleep. Went to reception to see if they could resolve the problem - bit comedic trying to sort it out with a bedsheet and then the promise of an eye mask which turned out they didn't have one !! Resolved the next day as an additional 3rd curtain was put in so no complaints to rectify. Toilet seemed to be continually running / dripping, but closing the bathroom door sorted that one out. Would I stay again - possibly as it's on the work hotel list. If you're on a budget then it's well worth booking as it's actually reasonable value for money. less

We've heard that this would be a pretty good hotel. Ok, its central, we have a balcony, the linnen was clean, room well sorted and all that. But dear lord the beds.... The beds were all worn down pretty good, the matrass in the bigger bed was really knobbly and the thinner matrass on top was... Yepp. Thin. I have herniated discs in my neck, so guess how I felt when I woke up. The garage is as usual located underneath the hotel, but the parkingspace per car is tiny. You can not open doors at both sides, so the passengers have to get out before parking due to the little space left there. Sorry, but we're not staying here again. The staff is great though, breakfast is also good (but not for vegans so much...). less

At the beginning the room seemed to be pretty okay. Our room number was 311 and it was a business room. We had a wedding within the family. Service was okay at first. Breakfast was good too. Until we realized that we have been robbed. We where downstairs eating breakfast and at that time we got robbed. My girlfriend naturally called the reception when we realized all this. Their answer was ; "We are terribly sorry and we can't do anything about it." It must have been some one from the inside, because our door was locked all the time. less

Not super great but served us well: good location, nice neighborhood, friendly service, good wifi, clean room. We had a room with a balcony on the top floor and liked it very much. Ten points for free range eggs and iKaffe in the breakfast! less

We came to Västerås to participate in an expo at the Aros Congress Center nearby. Arrived in the evening and were pretty hungry. Fortunately the hotel is very centrally located and only one block away from a pedestrian street with plenty of restaurants to choose from. The hotel does not have any parking space though, so you better hope you'll find space on the streets outside. Parking there was free in the evening until 9 o'clock in the morning. (Check the signs, might be different from street to street.) less