Had some problems with check in. Took an abnormally long time for her to locate our reservation information (it’s a small hotel!) After finding it, she tried to give us a double room and told us check in was 1 PM. However, the print out from our booking (made directly with Best Western, not a third party) stated check in was 12 noon and were booked for a room with 2 single beds. Thankfully I had thought to print it and bring it. After I pointed this out, the receptionist tried to make me feel bad about asking for the room I had booked. Eventually I got it, but I really didn’t appreciate her trying to make me feel guilty when it wasn’t my mistake.
I don’t know if it was just the location of our room, but it was incredibly noisy! Doors slamming all hours of the day and night. Made it very difficult to get any sleep. The AC unit was barely functional. In 37 C degree heat, this is a huge factor. I had heat exhaustion the first day I was in Paris, and was unable to cool down with the lackluster AC unit. I kept tripping over the box spring of one of the single beds because it was sticking out further than the other, and I wasn't able to shift it. A digit of the wifi password given by front desk was illegible. I eventually figured it out through trial and error - thankfully it was a number. Because of the receptionists attitude during check in, I didn’t feel comfortable asking for help.
Same receptionist checked us out the next day. She was still quite rude to us. I don’t know if that’s just her personality, or she was still angry but it was not professional at all.
I would not stay here again, nor would I recommend it to anyone. I expected far better for a Best Western hotel. less