23/06/2018 NexusV, Bucharest, Romania
This hotel states very clear in the reservation policy that up to 2 children under 12 yers of age can stay free of charge when using the existing beds. This is so common that I made a reservation with... more
This hotel states very clear in the reservation policy that up to 2 children under 12 yers of age can stay free of charge when using the existing beds. This is so common that I made a reservation without holding a breath. But....
Surprise, the hotel just wants to charge you more by not allowing you to make such reservation, the clerk over the phone saying that it's standard policy to permit just one parent in the room, but not both, leaving us with no option but either book an extra room, or.... (drumroll:)) ... this review.
Sorry guys, you've just lost a client. less
HOTELDUPONTWILSON, Responsable réception at Best Western Hotel Du Pont Wilson, responded to this review
Dear Madam, Dear Sir,
We thank you for taking the time to share your experience in our hotel.
In the name of all our team we are sorry for not been able to exceed your expectations.
In our hotel there is 3 kind of rooms : Standard, Superior, Familiar or Suite.
Our familiar room are bigger rooms 42m² with a balcony overlooking the city and bunk beds for children less than 12 years old.
In our standard room we can't allowed more than 2 adults. For insurance we cannot accept that a child sleep in the same room.
That why our team give you the other option or take another standard room for the other adult or a familiar room.
Once again we are terribly sorry for the inconvenient and we hope to welcome you again to have another chance to give you a better experience.
David, Front Desk