This hotel has no right to consider itself 4 star.
29/07/2019 adambr969327, Vilnius, Lithuania
During my stay the temperature on the street was +32 degrees. I specially ordered a hotel with 4 stars (I thought the air conditioner would be self-evident). Nope. Well at least the windows opened, b... more
During my stay the temperature on the street was +32 degrees. I specially ordered a hotel with 4 stars (I thought the air conditioner would be self-evident). Nope. Well at least the windows opened, but near the airport and.... Service is at a very low level. When I had to find information about WIFI, I was forced to disturb the guy at the reception desk. He had to call someone, searching for something very hard in the computer, and finally, after approx 7 minutes, he managed to print the passwords. About the room: the room ordered as 18sq/m. I have not measured, but the room visually much less. Finally : an ordinary economy class hotel (like ETAP HOTEL ). I don’t know who gave them the right to be called for a 4 star hotel, but in my opinion they are up to 4 stars- like the moon. Not reccomended!! less
slayer0607, Front Office Clerk at Best Western Hotel Dortmund Airport, responded to this review
Thank you for taking the time to give us such detailed feedback.
Too bad that the stay with us did not like 100%.
That's right, unfortunately we do not actually have air conditioning, alternatively we offer big fans that we like to bring to your room.
For a small additional charge you can book our superior rooms, these are almost twice as large and also have a small sitting area. Please contact us on your next visit.
We look forward to welcoming you back to us on your next stay in Dortmund.