Best Western Hotel Dortmund Airport

My flight to Dortmund was delayed so I have arrived one day later, therefore i have missed my booking. I have called the hotel explaining my whole situation and the gentleman on the phone said, yes no problem we can arrange and move your room to the next day. When i arrived to the hotel, i came to the registration explaining my issue and telling them that i have arranged to move my booking for one day. In a result the person i was speaking to decided that he can barely speak English and he could not understand me (taking into the fact it was the same person i was speaking to). He told me that he did not speak with me, he have not seen my reservation for 30th of august and that i haven't payed a single penny for my stay here. In a result i have payed the whole stay again, my room was dirty, pillows were not washed for a decade, someone was turning on the music so loudly at 3 a.m. the reception did nothing. Horrible hotel, service. Do not advice you to stay here. less

When we entered the room was a LOT smaller than on the pictures and very dusty. It was clean, but dusty. Then me and my girlfriend went on the wifi and pages at times wouldn’t even load, or so slow slow that it was not funny anymore. After dinner in aplebeck (I believe its called). We decided to have a drink/coffee and ice cream dessert. The bar is super nice, very very comfy chairs and very nice polite lady behind the bar. Coffee was very good. The wine and ice cream too! So overal nit a great hotel. Nothing special at all, except the bar. Good for a 1 night stay if you have to fly, otherwise there are enough other hotels to choose from. Expected a bit better from best western. less

Staying for business reasons I really enjoyed Bw Dortmund Airport hotel Nice place and people taking care of you. Rooms are confortable and quiet. Nice breakfast buffet with a large choice of sweet and savoury products less

During my stay the temperature on the street was +32 degrees. I specially ordered a hotel with 4 stars (I thought the air conditioner would be self-evident). Nope. Well at least the windows opened, but near the airport and.... Service is at a very low level. When I had to find information about WIFI, I was forced to disturb the guy at the reception desk. He had to call someone, searching for something very hard in the computer, and finally, after approx 7 minutes, he managed to print the passwords. About the room: the room ordered as 18sq/m. I have not measured, but the room visually much less. Finally : an ordinary economy class hotel (like ETAP HOTEL ). I don’t know who gave them the right to be called for a 4 star hotel, but in my opinion they are up to 4 stars- like the moon. Not reccomended!! less

I took a night in this hotel - biggest plus is location near the airport which is especially good if you have morning flight. It's an old building adopted to a hotel so it's not perfect in terms of quality. Service is rather poor - people seem to be lost a bit and hired accidentally. They had a problem with issuing an invoice for me, then promised to send it via email but I still haven't received anything. Generally not bad for 1 night if you have flight early in the morning, no special requirements regarding room, service and food. less