Disappointing Hotel-No Air Conditioning-Avoid
18/07/2019 funhogs2, Sun Lakes, Arizona
We have stayed at hundreds of hotels over the last few years, big and small. This hotel was a major disappointment for a 4 star hotel, excluding the fantastic staff. The positives: the staff was excep... more
We have stayed at hundreds of hotels over the last few years, big and small. This hotel was a major disappointment for a 4 star hotel, excluding the fantastic staff. The positives: the staff was exceptionally friendly and accommodating from the ladies at the reception desk to the cheery lady at breakfast, great water pressure in sink, good WiFi, great location close to restaurants and transportation. The negatives: the property and room are run down looking and in big need of a remodeling, the lighting in our room was horrible and made us feel like we were living in a cave when the sun disappeared, the carpet was stained, the paint on the walls was rough looking, the breakfast is basic but a major step down from what we have received in the 3 star hotels we have been in for the last 2 weeks ( no sweet pastries at all), the room had a patio but the hotel told us not to keep the door open because they have an ant problem, NO AIR CONDITIONING (4 star hotels don’t make their guests sweat.). Bottom line- they say this is a 4 star hotel but we have stayed in 4 star hotels and this doesn’t even come close. 4 star hotels have air conditioning and a higher level of accommodations. We would not stay at this hotel again and we paid about $200/night. This may be worth about $75/night. How stupid were we???? less
Journey18646288638, Public Relations Manager at Best Western Hotel Domicil, responded to this review
thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
In Germany, the hotel stars are awarded by the DEHOGA and this according to predetermined criteria, which are checked on site. Our house was classified by the DEHOGA as a 4 star hotel. There was no criterion regarding existing air conditioning.
The Hotel Domicil has been awarded several times for its outstanding architecture. That our house does not always appeal, we understand, as it is a very individual house.
During your stay in Bonn we had daytime temperatures of 23 degrees and nighttime temperatures between 10 and 13 degrees. Your inhabited room is located in the leafy courtyard of our hotel and has 4 windows, which you had opened.(?)
There are also 6 light sources, 3 wall-, 1 desk- and 2 bedside lamps in the room.
It is a pity,that you did not contact us during your stay, to ask for an other room. We would gladly have offered you another in the house, which you might have liked better, especially since our hotel has completely different rooms.
We wish you all the best.
Yours sincerely, Martina Schein Manager Best Western Hotel Domicil