Average hotel, overpriced stay
04/12/2018 dayseye8, London, United Kingdom
This hotel is nothing special and for the money we paid per night, it simply wasn't worth it. I've stayed in much nicer places for much less money. The room didn't have aircon and the radiator was tur... more
This hotel is nothing special and for the money we paid per night, it simply wasn't worth it. I've stayed in much nicer places for much less money. The room didn't have aircon and the radiator was turned up high. We couldn't find a way of turning it down and had to sleep with the windows wide open, which was noisy. I was ill in the middle of the night and went down the reception to try and get some painkillers, but the reception was totally closed up. So no 24/7 reception if you're thinking of arriving at a strange time. Overall a soulless experience. less
AnP232, Front Office Manager at Best Western Hotel Docklands, responded to this review
We are sorry to hear that your stay was not up to your expectations.
As mentioned on our website we have no airco and our radiators all have a knob to turn it down.
For urgent matters you can always call the emergency number, and then a colleague will be there within 5 minutes and guests who arrive late ask for a code for out nightbox.
When you called me in the morning for painkillers, I really wanted to help you, but unfortunately we are forbidden to give this due to possible allergies.
I hope you found the pharmacy I looked up for you.