BEWARE - No air conditioning and noise from construction
16/10/2017 Kjellsa, Calgary, Canada
This is the worst Best Western hotel, I've ever stayed in. There is no air conditioning, only a small fan is provided. My stay was in August the room was hot, forcing you to open the windows, hundreds... more
This is the worst Best Western hotel, I've ever stayed in. There is no air conditioning, only a small fan is provided. My stay was in August the room was hot, forcing you to open the windows, hundreds of mosquitoes eating you alive. To make matters worse there is a high rise building under construction across the street. Construction noise from 7:00 am until 5:00 pm less
An P, Front Office Manager at Best Western Hotel Docklands, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
It is true that we have no airconditioning and we mention this on our websites.
Concerning the mosquitos, we now it necessary and we will take action.
Hopefully you did enjoy our breakfast and was our staff welcoming.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly.
Front Office Manager
Best Western Hotel Docklands