This hotel changed management a couple of months before we came there in July.
Friendly staff at reception, but not very efficient. The rooms had lots of spots that needed attention. And when we tried to call reception for a question, the phone wasn't working. Going down to reception, no one was there, so I left a note! Later they told us that, indeed, the phone system was out. Great, they should have told us that when checking in.
Apart from the fact that the hotel wasn't what we could expect of a Best Western, we'll not come back to this place, because Balaruc is just a sad seaside resort with too many ugly apartment buildings, lots of the apartments empty and for sale or for rent.
They have an underground parking garage, which is good, but the first part of it has an extremely low ceiling. Even for us, being of average height, it seemed like coming down on us, but people over 6 ft (1.80 m) will have a big problem there! less