Best Western Hotel Den Haag

I stayed here for two nights on business. I admit it wasn't my first choice but nothing else was available in that area. I stayed in room 202 (2nd floor) which is a normal size but has a huge balcony. The bathroom is tiny and shower and toilet are very close together. Some features are not well thought through. No sink in bathroom but in the room and faucet totally not made for that kind of sink. This room is quiet but some colleagues stayed in rooms street side and it was noisy. Room had airco but some rooms don't. The floor above is wooden and this very noisy. Some of the staff was really friendly, one receptionist lady couldn't care less. Breakfast at 12,50 was OK but nothing special. less

Unfortunately. I thought fixed hotel, call directly, save them the booking.com premium. Wanted the "better" room, we know the hotel. Prima was arranged. Reservation in the mail. OK 2 days in advance a mail: we had not paid. ?. Ok prepaid and mail answered. Upon arrival "no reservation". Mr. looked at the screen for a long time. Reservation was on paper next to him. System issue. I asked internally or externally. Ok, could have room 1, "great room" "Could I leave the suitcases in advance?" I'd rather not, be too many, OK. Whether parking could also be arranged. OK. would I have a place too? The Germans have more skill in that. We are coming back from a nice day. No parking space. At the counter. Two ladies pay more attention to the screen and the length of their nails than to the customer. Yes! she came out. Error, I solve it tomorrow. Park twice. No problem, her responsibility. Room disappointing, a lot of noise from the road, bathroom without ventilation, bit cramped. Sleep well. Breakfast fine. Day out. Return no parking. Also not double, a car was already double. Ah. Whether I could place it somewhere next to the building. True? She could just let go of the computer. Going outside if I could drive him through a narrow garage, quite tight. There were still crates in it. But the computer was still more important, she inside. Another attentive employee responded and took the crates away and kept an eye on it. Okay to bed. Until the middle of the night, almost in front of our window, some young ladies were busy chattering.The single glass did not stop sound. This all happened at the same distance from the possible night porter. During a conversation during breakfast we shared our experiences with an employee. She recognized it and thought it was a pity involvement. We checked out, complained and did not have to pay for the parking space. Ready. Sometimes the person could break away from the screen and look at us. Nice. Such a nice hotel what a shame. Could be our regular hotel if we went to The Hague again. A pity, a hotel is more than a building. Unfortunately less

We got to Hoek de Holland quite late 22:00 trying to get a late sailing, but the ship has already gone. Searched 4 local hotels but all were telephone call for reception and none answered. Searched for a know name to try get some sleep and found a Best Western. Great.!! Even with 24h reception. But then things started to fall apart. During check-in they requested a 100euro security deposit because we were a late check-in. Receptionist explained the e100 would be return in cash in the morning. This was no good to me as we would be on a ship in the morning and needed it to be refunded back to my CC. Night receptionist did not know how to do this, neither did day reception who had to wait for a manager in the afternoon to do the refund. Stating new proceedures..!! Very poor. Took my email address and said they would confirm refund by email. Never happened..!! We got room 306/8. This was supposed to be a twin room. The room was so small that the beds were fully together with no means of separation. The beds themselves were small 2/3 singles with an over-sized materess topper, which made the bed unstable and made me and my sister feel as we were about to fall out of the beds. There was barely 30cm between the side of the bed and the bathroom door, to a tiny bathroom. Very uncomfortable to walk by. The bathroom was reasonably tidy, but rubbish was still in the bathroom bin and some human sputem on the shower wall. I washed this off quickly so my sister would not throw a dickie fit. This was not a twin room, at very best it was a single. Extra cost for parking 14euro and 14euro each for breakfast. Altogether a very poor and expensive room. I would have expected far better from a Best Western hotel. less

The breakfast was very poor, the supermarket is too far, if you want to drink a water after 10-00, you may buy only a small bottle at the reception for 6 Euros. My room was very small, so I had to hang up the suit on electric teapot. My room was on the first floor, in front of vehicle parking and all vehicles that came into the parking flashed to my rooms by the lights. It was so noisy at the room that I heard how the guests are warking. The staff at the reception spoke English very poor. I ordered two rooms but the second person was sick and I called to the hotel to cancel the second room reservation, at the reception they told that it's OK, don't worry, we will take no charges for that, just come to us. When I arrived I asked them one more time - do I have to pay something for the second room cancellation - at the reception said no, just pay in cash for your room now. BUT at the check-out they took from my credit card the payment for the second room when I didn't have time to discuss besause of the flight early flight in the morning. MY RECOMMENDATION - NOT RECOMMEND. You may ordered better hotel for the cheapest price. I offen travel to Europol, and I will NOT RECOMMEND to ALL MY COLLEAGUES from ALL OTHER COUNTRIES - NOT RECOMMEND less

first night we were there we had been checked into a very small double and noise from single glazed window with traffic below was disturbing so we requested a room change and were allocated a room at the rear which was bigger. The room however had a whirring noise at night which could not be isolated and wasn't air conditioning which we switched off. The lift also was noisy which made a loud screech when it reached the top. less