Best Western Hotel Den Haag

Perfect place. One of the best hotel mattresses I've slept on. Super clean room. Quiet area and lovely view. The staff was very friendly and helpful. Also a good place for travelling in den Haag and around (15 min from den Haag Centraal). less

The hotel experience we had is by far the worst we have had for more than 2 decades in any hotel around the Globe! The staff was extremely non friendly. Root would be too positive a description. We have been traveling around Netherlands and been in multiple hotels prior to the one Night stay over in best Western. Nothing Can describe the non warmly welcome, the enemy like treatment, the atmosphere unbrlievable negative. Not only to ourselves but also what we picked up from listening to staff conversations to fellow guests. The postive notes would be that hot and warm water was working fine. The 220 volt also was flawless in the rooms. Imagine a stay in a prison correctional facility and you get the ghist of what the staff would be like. But most correctional facilities are teaching the staff basic human attitudes. Not here. The attitude was like the typical Karens you come across in the public space. Except that the agegroup is probably in the twenties so there is Maybe a future for beeing less friendly? Assume that management Will take action so that a future stay cannot be Ruled out. We stay hopeful that corrections Will be made ! Fingers crossed! Soren less

I wish the option of no star at all exists. This hotel is the most greedy, non-human, horrible place that I have ever heard about. I did not even have the chance to go there because I needed to make a cancelation. I made a reservation, which I would pay only in the day itself. However, my husband required a cancelation because I was having Corona symptoms and I did not want to put the hotel in risk. They charged us for a cancelation and for a booking that until then had not even been charged. After explaining to the Supervisor of the hotel the only thing they kept saying was: "but this is our policy and you have to pay". Place like this makes me feel sad and understand why business like this wont last another epidemic. less

I got in late and was met by Lotta, Julia (and later Angelo). They explained, when I asked about food, that the kitchen was closed that they could cook some soup for me. It was awesome and such a nice gesture. They were friendly and made me feel at home. Seriously they weren't exaggerating about the soup, ask for it! less

I thoroughly recommend this charming hotel in a smart area of Den Haag. The staff at reception on arrival and during my stay were very helpful and efficient. The room is very comfortable and clean with a comfy bed which is important to me. There is a room safe and a hanging area for clothes. The room is air conditioned with a hot towel rail in the bathroom. Breakfast is plentiful and fresh. Overall an excellent choice which I strongly. less