Greedy, non-human, non-COVID situation friendly
I wish the option of no star at all exists. This hotel is the most greedy, non-human, horrible place that I have ever heard about. I did not even have the chance to go there because I needed to make a... more
I wish the option of no star at all exists. This hotel is the most greedy, non-human, horrible place that I have ever heard about. I did not even have the chance to go there because I needed to make a cancelation. I made a reservation, which I would pay only in the day itself. However, my husband required a cancelation because I was having Corona symptoms and I did not want to put the hotel in risk. They charged us for a cancelation and for a booking that until then had not even been charged. After explaining to the Supervisor of the hotel the only thing they kept saying was: "but this is our policy and you have to pay". Place like this makes me feel sad and understand why business like this wont last another epidemic. less
Emma van Dorsten, Eigenaar at Best Western Hotel Den Haag, responded to this review
I am so sorry to hear this. We tried to find your reservation/cancellation in our system, but did not succeed. Are you sure you are adressing the right hotel, as there are several in the area?
Depending on when and via which channel or package your reservation was made, cancellation terms can differ. Please be so kind to contact me , so we can look into this matter.
Emma van Dorsten