GUNSHOTS FIRED!!! RUN!
26/12/2018 Voyager17939510400, Kenosha, Wisconsin
This hotel requires a SEVERE Makeover. The hotel beds were more than 15 years old - terribly uncomfortable, and downright disgusting (Yellow Beds). The hotel room itself must have also been flooded... more
This hotel requires a SEVERE Makeover. The hotel beds were more than 15 years old - terribly uncomfortable, and downright disgusting (Yellow Beds). The hotel room itself must have also been flooded recently as the entire room had a very bad odor - the bathroom where the water run-off seemed to be (below the shower drain) was the worst area affected by the rancid smells. But the poor quality didn't end just at the malnourished hotel bedroom, each night for dinner we went to the local restaurant on-site: We continuously waiting over 40min for meals. I had had the last straw once we waiting 45min for soup and a salad! I would NEVER Recommend this hotel (and I travel ALOT in Mexico and can for the most part deal with non-ideal circumstances but this place was a pit!). We nicknamed this hotel "The Worst Western". I am surprised Best Western is outright ashamed of having their name tied to this place. Oh! Also, the last night I stayed there gun shots rang out at midnight from the parking lot. Do yourself a favor and RUN! less
vikingo44, Director de Recepción at Best Western Hotel Del Rio, responded to this review
hank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at +52(642)425-5300 .