Bad service & food
The first of all receptionist are not friendly and not helpful at all. I never stay again. We asked for extra room key they refuse to gave us but other costumer got it!!!
No kettle, tea, coffee and i... more
The first of all receptionist are not friendly and not helpful at all. I never stay again. We asked for extra room key they refuse to gave us but other costumer got it!!!
No kettle, tea, coffee and iron facility in the room. We didn't know we have to order tea, coffee and kettle till other friends told me. We ask reception they said it's run out of kettle.....it's unbelievable. They should have for enough all rooms?????
Food was horrible....pasta is so hard and bread is very dry. But waiter was very nice at restaurant. There were free Wifi but it was hard to connect and we have to go out of the room to get connection. less
Giuseppe D, Direttore at Best Western Hotel Dei Cavalieri, responded to this review
Dear Mrs. Mayumi Y, I read your review and I'm sorry to hear that you did not receive a good service from us. For me it's all very strange because we always try to meet the needs of all customers, probably in his case there were mailnets and for this I apologize. As for the tea kettle and iron, I inform you that this is not a mandatory service, but on demand and on availability. I'm sorry we did not appreciate our cuisine because it is usually very much appreciated to most of our guests, probably in your case it did not suck your taste.
I hope to have another opportunity to fix what you told her. Thank you for your dedication and cordiality greeting.