Lovely hotel with terrible service
04/09/2018 ctjmolta, Angers, France
BW bought the Hotel de la Plage from the Tati movie of Mr Hulot. Lovely setting. It all stops there. bathroom lights didn't work, but more importantly, due to the very tight parking situation for g... more
BW bought the Hotel de la Plage from the Tati movie of Mr Hulot. Lovely setting. It all stops there. bathroom lights didn't work, but more importantly, due to the very tight parking situation for guests (beware do NOT bring a car here), our vehicle was vandalized in front of the checkin window on hotel property. Likely several hundred dollars damage, and when I reported it to the front desk, she coldly responded "what proof is there that you didn't do this elsewhere?" I was parked there all the time!!! The staff looks as though they were trained in customer support from France of the 1970's where the client was generally treated like dirt (I know since I have been going to France on business for decades). I thought that all of the old-school, arrogant and pompous front desk attitudes had been purged but this place shows it not to be the case. Although I love the setting, I would advise not to stay, and certainly not take a car there. Buyer beware. Oh, I forgot, there were fireworks at 11 pm that sounded like gun shots; quite an experience!! less
hdlpSaintNazaire, Responsable Hébergement at Best Western Hotel De La Plage, responded to this review
Cher Ctjmolta,
As mentionned in my 2 last private email conversation, I am sorry about your bad experience in our hotel.
I understand your desappointment, but our car park is free for our customers and we are not responsible of this situation and disrespect of people.
Morever, your car was parked during all your stay in front of a no parking board.
Regards
Pierre Lefeuvre
Responsable hébergement