Best Western Hotel de la Cite

Convenient room nothing more than expected and nothing less expected. Night staff was friendly to check in but the day staff during the staff was grumpy and attitude. Breakfast was normal but the breakfast kitchen lady was very helpful asked what I need. The hotel should hire a people who like a breakfast staff. PS : the lady who work reception In the morning on 24 March 2018 can be fire as she attitude really cannot accept. less

A massive room. Very clean and tidy. Staff were very friendly and very helpful. Really good wifi reception and an excellent heated swimming pool. Just 10 minutes walk into the medieval city. Loads of car parking. Very comfy and very big beds. Very quiet room. Definitely recommend. Breakfast is very expensive though at 12 euros per person per night. 5 euros would have been better. McDonald's across the road was cheaper. Paper cups for coffee in the room was disappointing less

Although with a nice location, this hotel is not to recommend. The staff does not speak any language other than French, which makes it a difficult stay for a tourist, no help can be expected either regarding the hotel nor the city surroundings. Moreover we were yelled at by the receptionist when coming home after our dinner in town, apperantly we were laughing too loudly. We also were woken up by someone smoking in the corridor. The pool was nice, and clean. less

The hotel is modern, set on the outskirts but within easy reach of the small town of Guerande, famous for its salt industry. The room was quite comfortable and the hotel features a swimming pool which was appreciated by families with small children. less

I arrived yesterday morning after driving through the night from the UK. I asked in reception what time check in was and was told it was 3 o'clock, but the really kind lady made one phone call to see if my room was ready and I was straight in! Fantastic customer service, thank you. The room was fine, a best western room, coffee and tea in the room and the bed was great. Free parking, I didn't have breakfast as I slept in! But, I did see it and smelt the coffee and it all looked good. I did book a premium, pool view room, but to be honest I'm not sure what the premium was for as I'm sure the other rooms are of a similar standard. My only negative was the price, I knew it when I booked it, I know, but for 81 euros for 1 person for 1 night seemed a little bit steep. That said, I wouldn't hesitate to recommend this hotel to others. It is a "casual" 10 minutes stroll to the old town where there are plenty of cafes and restaurants less