Misrepresentation of facilities
18/09/2016 princesshilary2016, Leighton Buzzard, United Kingdom
Our booking was clear - we we asked for a room for three people as we were three independent travelling friends. it was a special occasion as I was about to my 60th birthday and we were meeting up wi... more
Our booking was clear - we we asked for a room for three people as we were three independent travelling friends. it was a special occasion as I was about to my 60th birthday and we were meeting up with another couple in the hotel. When we booked we asked for a room in the hotel that included all the facilities advertised including air-conditioning and tea and coffee making facilities. However when we arrived in this lovely town we were given what the hotel called the apartment in an entirely separate building. This was not what we had asked for or were expecting and it was a strange mixture of hotel room and rather shabbily appointed apartment. It bore no relationship at all to the facilities advertised at the hotel. It also advertised free car parking on its website which when we arrived was clearly not available less
france41, Propriétaire at BEST WESTERN Hotel de France, responded to this review
Thank you for your message.
You booked by booking.com a apartment not a room. In your booking reservation,you may read that the apartment is with a double room and a sofa not 3 beds.
It's not mentionned air-conditioning in the apartment.
It's not indicated that the hotel has a free car parking.
We would make you a discount you did'nt accept !
The mentions on the website booking.com were not wrong.
Awaiting your answer because the bill is not paid.