29/08/2019 JandAAltrincham, Altrincham
The hotel is situated in the centre of Chinon and is an old building. Breakfast is good. However, we could only recommend a 1 or 2 night stay as the rooms are so small, less than a metre around the be... more
The hotel is situated in the centre of Chinon and is an old building. Breakfast is good. However, we could only recommend a 1 or 2 night stay as the rooms are so small, less than a metre around the bed with only a tiny hanging space to put anything. We were there 6 nights on a touring holiday so spent the time falling over suitcases and feeling quite claustrophobic. Public car park nearby is good, but you really cannot leave things in a car. We did ask about a larger room, but management never got back to us. less
eligio c, Directeur général at Best Western Hotel De France, responded to this review
We are really sorry you did not enjoy your 6 nights stay with us.
You stayed in a classic room as you booked on website and as mentionned on website, classic room is 14m². You stayed in room 214, which is 14m².
We offer 4 types of rooms, with more spacious rooms depending on the category. For long stay, our guest prefer chose Confort room or Junior Suite where there is dressing, as mentioned on the room description on website.
On arrival, when you asked for a bigger room, our receptionnist showed you a Confort room : room 27 and you said it was the same size of room. This room is actually 20m².
What options offer to you when you did not see the size difference between classic and confort room?
You saw me from monday morning until friday morning and you did not come to see me. Nothing seemed to disturb your stay when you crossed me.
All our staff is available to offer service and solutions in case of problem. You did not want to move in a confort room, which was available during your stay I am afraid.
Best Western Hotel De France