Good option in Darmstadt (there are not that many)
12/10/2018 DBDu, Trelex, Switzerland
It is an average hotel, the rooms are a bit dark for my taste. It has a reasonable restaurant (and a bar for the people interested on having a drink). It has clean rooms and bathrooms, the bathrooms h... more
It is an average hotel, the rooms are a bit dark for my taste. It has a reasonable restaurant (and a bar for the people interested on having a drink). It has clean rooms and bathrooms, the bathrooms has the minimal required (which is fine), the beds and pillows are also reasonable.
I had an issue with the gym. I always book an hotel with a gym. When I checked-in I asked the whereabouts and the receptionist advised that it was closed and that I had to go to an outside place, very close. The point is that there is a big construction between the hotel and that gym, the directions that the hotel team have given to me were wrong (a bridge over the rails were closed) and I had to go back, I went to another route and ... the gym was closed. The person in the reception gave me wrong opening times.
In this sense, I think that the service was less than desirable, plus when I complained about this to the person in the reception at the time I went to the gym (6:00am) he grinned, while I said that I did not find the situation funny.
In summary: pay more attention to service! less
frankckoch, Geschäftsführer at Best Western Hotel Darmstadt, responded to this review
Dear Hotel Guest,
your review belongs to a different hotel.
You obviously stayed at the Best Western PLUS Plaza Hotel Darmstadt, not at our Hotel the Best Western Hotel Darmstadt!
Please reject your review and place it to the correct hotel, as it contains wrong statements of our hotel, which is connected to a nearby Fitness First with no construction inbetween.