First of all, we checked in and the young girl was very sweet, I have to mention that, but then we saw in the front of the hotel a huge construction site, starting to make lots of noises at 6am (I know because that was the time we left on the last day), something that in normal places is illegal, so either you have a room looking over the construction site, either you get a room on the back with the train track and trains passing by every 2 minutes!!! The young lady, was sweet but she told us that the hotel and rooms were very isolated, well sorry but NO, you can hear what people are saying next door, each time someone close the door, the walls tremble, it is also NO A/C, and a note says that if you are hot, please ask a fan at the reception...Now and regarding the breakfast / restaurant room, it is horrible and the lady is very unpleasant, she closes the breakfast room at 9am, can you believe it? Yes, being on vacation and you have to go before 9am or you have no breakfast, plus her breakfast was very bad, it is nothing good, even the coffee machine was not working, giving us a cold coffee, now the same place is suppose to be a restaurant, well no luck again, as when the hotel is not full, the same lady is not opening and you have nothing to eat, expect some leftovers she stores in a lighted glass box at the lobby at of course an expensive price for what it is...So, here is my advise, go book another hotel, even at €70 per night, it is worth the money you are spending, plus the hotel is very far from Old town (Gamla Stan), and it is nothing around either! less
SwedishExplorer, Hotelldirektör at Best Western Hotel Danderyd, responded to this review
Dear guest, we thank you so much for choosing to stay with us but we of course regret very much you are not very happy with your stay at all it appears.
Should you have chosen to turn to us with your complaints while staying with us we would have or course been able to resolve most of what made you unhappy apart from moving the hotel closer to Gamla Stan of course. We are called Hotel Danderyd as we are indeed located in Danderyd and I personally regret this was not clear to you when you made the reservation.
As for your complaints with the staff we need to remind you we do not tolerate any racist slur or any other discriminatory action toward any of our employees regardless how you feel about their service. I need to point this out very clear. Also most guests actually rate our breakfast and our staff very high. I am truly sorry it did not work out for you.
All in all. We are so sorry it all seemed to have been such a negative experience for your and I offer my sincere apologies.
Please run directly to us and we will offer you a complete refund.