During my stay here with my mum, I thought that it would be a good idea to book this hotel for our Italian holiday because of its proximity to Milan Malpensa airport and the province of Varese, where some relatives from my mum's side of the family live. The downside of this hotel is that it is surrounded by a lot of dangerous roads, as we all know the roads in Italy are a killer, and no bus stop down the road either. However, this hotel does have its advantages. A special shuttle bus operated by the hotel transports guests arriving from the airport or leaving the hotel. Milan Malpensa airport has good bus and rail connections to the city of Milan, however, if you wish to visit for day trip. Negative points: I don't like the hanging hairdryer in the bathroom, I would have preferred a hand held one that I could have plugged in. The swimming pool was too deep for me, as a non swimmer I would have liked it if it was a bit shallower. Coffee and tea were provided, but my mum couldn't stand the choice of herbal teas on offer. More English breakfast tea is needed please, because not everyone likes herbal teas. With complimentary sachets of milk if possible. The TV not only received Italian channels RAI 1/2/3 and Mediaset (Rete 4, Canale 5, Italia 1), but I could also get British, German, French, Russian, Chinese and the CNN channels via satellite. The mini bar was a cool feature and it was well stocked every day with beer, wine, Coca-Cola, Fanta, water and fruit juice as well as nuts and Loacker wafer biscuit s. The bathroom was beautiful, spotlessly clean. Only problem was the shower didn't work, though I had a lovely bath. Didn't see the point of the bidet though, they seem to be a thing in Italian bathrooms. Shampoo and shower gel, vanity kits and shoe shine sponges were also provided. In particular, the cotton buds were useful for applying my new Kiko Milan eyeshadow because an applicator wasn't provided with the compact. Beds were nice and comfortable to sleep in and the air conditioning made things a bit more bearable during humid nights. Breakfast was served on the second floor continental-style with hot beverages, pastries, meats, cheeses, etc. I can't comment on the gym because I didn't get to use it during my stay. Restaurant meal prices were moderate, with culinary specialties like penne all'arrabbiata and risotto milanese on the menu. Best of all was the fridge freezer selling Sammontana Italian ice cream, which you could buy from €2.50. The bar also has a nice lounge where you can order a drink and watch TV. Internet use on the computer and printing is free to use. Staff were very helpful when I asked for information about local attractions and they fixed my door card twice when it failed to work. Special shout out goes to Fabrizio the shuttle bus driver and Armando the bar man - hai ben fatto lavoro durante nostra resta! less
Malpensa, Responsabile relazioni con la clientela at Best Western Hotel Cavalieri Della Corona, responded to this review
we wolud like to thank you so much for your so gratifying review.
We are glad to read such good words from you, it means that we are going in the right direction. We are happy you appreciated our excellent wifi, our guestroom, our shuttle, our Staff and our restaurant (all our food is fresh and local).
Anyway thank you for your reports, they are very important to us to improve our service and our Guest's satisfaction.
We hope to see you soon in our Hotel and we wish you best regards.
Customer Care BEST WESTERN Hotel Cavalieri Della Corona