Best Western Hotel Causeway Bay

well, this is not the expensive option, i agree. this is still called a "hotel", so i am expecting at least a professional service. When i arrived at midnight, no one can gelp with luggages, and i have two suitcases and two bags! When i asked for help, i was told simply there is no concierge service after certain hour. Noone offered help, even though i was on my own, trying to drag my suitcase to room one after another. I cant believe this is happening in Hong kong, where it is famous for its welcoming community and good hospitality. Well, why dont you put this announcement on your website, do we know this is coming when we tryied to choose hotel options. This is not the end of the drama yet. My company sent me (to the hotel address) two packages with key documents, and both got rejected by hotel. On document of post office, is shows the hotel claimed that i checked out on that morming (while i am obviously still in hotel, and called front office mamy times on the same day checking if my packages arrived). Ohmygod! I have never seen such a so called "hotel". worse than a backpacker. Have to say there is one lady at front desk, and she is helpful. Will never stay here again, such a disappointed.experience. less

After reading the mixed reviews on TripAdvisor, I had very low expectations of the hotel and it was a good thing that I had low expectations of the hotel during the past 3 days as I had more negative experiences than positives. To start things of, I'll list down the positive things about the hotel. For a solo traveller who just needed a place to sleep & shower as I was out throughout the day, the room was pretty decent just to sleep and shower. Nothing to complain about the room. Also another positive thing about the hotel was that it was near to places like Times Square, Happy Valley & also the MRT station. Now with the negatives. One of the issues that I had with the hotel was the staff. Felt that the staff were very rude, unfriendly and didn't have that hospitality spirit to serve the guest especially during my check in service. The person who check me in didn't even look at me when explaining the hotel policy. Another issue that I had with the hotel was the WiFi. The hotel definitely need to improve on their WiFi as there were certain time where I can't even access the Internet, YouTube, Instagram, etc. As a whole, I think the hotel needs to really improve before I even decide to come back to the hotel in the future. less

A small boutique hotel in Causeway Bay. A block from Times Square and MTR. A great place to be out of the way and sleep! Good value!!! Staff is very helpful. I booked 14 twin rooms for my Dragon Boat team!! less

I booked a non-smoking room but they do not exist. The hotel staff had the nerve to tell me that my room, despite having an ashtray, was non-smoking. The staff then told me that EVERY room has an ashtray. I refused to stay and had to push hard to get a refund. Stay away unless you enjoy cigarette smoke. less

It is my 2nd time stay at this hotel. Location and customer service are the main reasons to book this. Location wise, closed to Times Square, Sogo and the subway station, restaurants, entertainment, just one step distance. This time I booked the best room which located on roft top,seems like 39floor, has equipped jacuzzi at in-room balcony with great view, i feel so relaxed. Room decor and cleanliness are good too, chandelier, wallpaper, sliding door, amenities, nothing was disappointing me. Special highlighted and thanks to their service staff, Alan and Mandy, from check in to check out, they are so accommodating and courteous to give me tourist information. Will definitely back and highly recommended. less