Best Western Hotel Causeway Bay

There is nothing good with the hotel. The pictures are taken well but overall the hotel is shabby. No proper service during chekin.. hotel rooms are tooooooo small that 2 people cant even move in the rooms. Basic facilities in the hotel. Break fast is average... Gym is pathetic & worst part is we cant even get a taxi nor anyone helps to get a taxi.. never every will stay in this hotel. less

It took a little while to get to the Hotel from Times Square, and this was around 1 pm. A rather disgruntled guest alighted from the elevator and muttered that it was NOT the right time to check - in, Undeterred I proceeded to Reception, and was given my room key in 5 minutes! The room was small, not enough to swing a cat in, but functional enough for my needs - bed, shower, wifi, mini bar and upon request received an iron and board.I did not sample any other facility in the hotel, and checked out after 2 days. OK for a short business stay. less

I would recommend this hotel to anyone. Good location, overall its a very clean hotel. Nice lobby and facilities. The back alley is a food and fish market. Lots of fun in the evening to walk around when you come and go from the hotel. less

the reception staff speaks in a boorish tone, as if doing me a favor. which will clarify any information necessary to wait for their good mood. apparently, today the stars do not converge, and again I will not receive a response to my letter by e-mail at this hotel. the next step is to call the head office, if it's still quiet, then the court because of not refunded money for the guarantee reservation. I hope that the hotel administration will pay attention to me. less

Do not stay here. This hotel was so bad we left early. Forget our non refundable rate and prepaid breakfast, we cut our losses and left early. Do not be fooled by anyone else’s mediocre reviews. Use my bad experience as a warning to save your money and find a different hotel. We got off to a bad start. Check-in was a joke. The staff is totally useless. We only had two rooms and there was so much paper work, you would have thought I was buying a used car. We get to our rooms. Wow what a shocker. Smoking rooms that smell like vinegar. I called the front desk and sure enough, they assigned us smoking rooms. I did not reserve smoking rooms so they had to move us. We had to pack up and move to a different floor. The desk agent refused to give us new keys until we handed over the keys for the old rooms. What a hassle! After traveling for over a day and wanted to get settled, this treatment was the last thing we wanted to deal with. Also, for three days in a row we had to get the room keys reset since they kept working. Another trip up and down the elevator after a long day around the city. The blank stares of the desk agents is priceless. Any complaint and they don’t know how to respond. We were under the assumption breakfast was included but it was not. So we bought breakfast from the hotel and what a joke! Major lack of options, flavor, color, and taste in every way. Just two hours later my daughter was barfing in the subway station garbage can in front of thousands of commuters because of something she ate at the horrible hotel breakfast. The rooms are super tiny. The bathroom is so small that I can’t even get all my bodily functions completed in one sitting because my legs won’t spread far enough apart. I’m 5’8” and 180lbs with a 31” waist. My shoulders are hitting the side walls when I sit on the toilet. The rooms are clean and do have good views. The WiFi is free but not all fast. The room and hotel decor is old and could a lot of help. The room did have free water and a mini fridge. Don’t drink the yellow hotel water. I thought someone had urinated in our toilet and didn’t flush. But it’s just the yellow water. The location is good but the street the hotel is located on is quite a dingy alleyway. So we booked 4 nights but leaving after 3. We have had enough. Best Western is the worst and is not doing itself any favors with this property in its portfolio. less