well, this is not the expensive option, i agree. this is still called a "hotel", so i am expecting at least a professional service. When i arrived at midnight, no one can gelp with luggages, and i hav... more
well, this is not the expensive option, i agree. this is still called a "hotel", so i am expecting at least a professional service. When i arrived at midnight, no one can gelp with luggages, and i have two suitcases and two bags! When i asked for help, i was told simply there is no concierge service after certain hour. Noone offered help, even though i was on my own, trying to drag my suitcase to room one after another. I cant believe this is happening in Hong kong, where it is famous for its welcoming community and good hospitality. Well, why dont you put this announcement on your website, do we know this is coming when we tryied to choose hotel options. This is not the end of the drama yet. My company sent me (to the hotel address) two packages with key documents, and both got rejected by hotel. On document of post office, is shows the hotel claimed that i checked out on that morming (while i am obviously still in hotel, and called front office mamy times on the same day checking if my packages arrived). Ohmygod! I have never seen such a so called "hotel". worse than a backpacker. Have to say there is one lady at front desk, and she is helpful. Will never stay here again, such a disappointed.experience. less
Kelvintse, Manager at Best Western Hotel Causeway Bay, responded to this review
Dear Haiyang Z
Thank you for sharing your valuable experience with other travellers. We appreciate your feedback and will keep up the expectation. Your comments will be shared with the team for improvements
Should you need further assistance or future room enquiriy, please feel free to contact me directly on tel: (852) 2496 6618, email: email@example.com and I will be delighted to take care of your future reservations personally.
Room Division Manager