More negative experience than positive experience
16/06/2019 kandilistk, Petaling Jaya, Malaysia
After reading the mixed reviews on TripAdvisor, I had very low expectations of the hotel and it was a good thing that I had low expectations of the hotel during the past 3 days as I had more negative ... more
After reading the mixed reviews on TripAdvisor, I had very low expectations of the hotel and it was a good thing that I had low expectations of the hotel during the past 3 days as I had more negative experiences than positives.
To start things of, I'll list down the positive things about the hotel. For a solo traveller who just needed a place to sleep & shower as I was out throughout the day, the room was pretty decent just to sleep and shower. Nothing to complain about the room. Also another positive thing about the hotel was that it was near to places like Times Square, Happy Valley & also the MRT station.
Now with the negatives.
One of the issues that I had with the hotel was the staff. Felt that the staff were very rude, unfriendly and didn't have that hospitality spirit to serve the guest especially during my check in service. The person who check me in didn't even look at me when explaining the hotel policy.
Another issue that I had with the hotel was the WiFi. The hotel definitely need to improve on their WiFi as there were certain time where I can't even access the Internet, YouTube, Instagram, etc.
As a whole, I think the hotel needs to really improve before I even decide to come back to the hotel in the future. less
Kelvintse, Manager at Best Western Hotel Causeway Bay, responded to this review
Thank you for sharing your valuable experience with other travellers. We appreciate your feedback and will keep up the expectation. Your comments will be shared with the team for improvements
Should you need further assistance or future room enquiriy, please feel free to contact me directly on tel: (852) 2496 6618, email: email@example.com and I will be delighted to take care of your future reservations personally.
Room Division Manager