Don’t book !!!!!!
I stayed on Sky Villa, they try to promote this room a lot even in the lift. Room size is similar to standard room, only there is a balcony with private jacuzzi covered with glass door. Nice view at n... more
I stayed on Sky Villa, they try to promote this room a lot even in the lift. Room size is similar to standard room, only there is a balcony with private jacuzzi covered with glass door. Nice view at night. Minor is a pool is just next to the room and can hear people talking. It’s on very high floor on 39th floor, we must change the lift from 1st floor to 3rd floor then 3rd floor to 39th floor. Sometimes the lift was under maintenance and there is no sign. Tv remote cannot use, TV screen is really blur. Jacuzzi function is hardly to use only button and no explanation on its. Refrigerator is super tiny which only can put two cans of coffee. Bath towels are provided only 2 pieces which everyone must use the jacuzzi outdoor and need to call for extra. There are few selection on breakfast line. Totally ruined the trip by same reception Mandy Lui. She never smile at all. There are many hotels else where have much better service. I will not book this hotel again very disappointed!!!!! less
rickywuck, 經理 at Best Western Hotel Causeway Bay, responded to this review
Thank you for your valuable comments regarding your recent stay at our hotel
Our hotel is located at city of Hong Kong Island and shopping center at Causeway Bay near TIme Square and Sogo shopping center. First of all, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I will brief all staff and provide training to improve our service and facilities. Once again, I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact us.
Best Western Hotel Causeway Bay