I will never stay here again !
07/08/2019 mallempk, Bengaluru, India
This hotel is difficult to reach as it is located in a narrow street, and taxis do not want to go there. Even the hotel shuttle from the airport drops you off about 50 metres from the hotel and you wi... more
This hotel is difficult to reach as it is located in a narrow street, and taxis do not want to go there. Even the hotel shuttle from the airport drops you off about 50 metres from the hotel and you will have to manage with your multiple bags without any help from the hotel staff.
There is a fish market just outside the hotel, as a result of which the approach is smelly.
The rooms are small, with hardly any space to move around.
The front office staff is very rude, and they refuse to call you a cab when you depart. You will have to go to the main road and try to flag a passing taxi , which is extremely difficult. It took me 35 minutes to get one, and that too in the evening !
God help those guests who need a taxi for an early morning flight ! less
rickywuck, 經理 at Best Western Hotel Causeway Bay, responded to this review
Thank you for valuable comment regarding your recent stay at our property.
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements. I will brief the all staff and provide training to improve pick up service.
Once again, thank your for precious time to present your opinions. If I can provide any assistance, please don't hesitate to contact me directly.
BEST WESTERN Hotel Causeway Bay