Best Western Hotel Causeway Bay

This hotel is difficult to reach as it is located in a narrow street, and taxis do not want to go there. Even the hotel shuttle from the airport drops you off about 50 metres from the hotel and you will have to manage with your multiple bags without any help from the hotel staff. There is a fish market just outside the hotel, as a result of which the approach is smelly. The rooms are small, with hardly any space to move around. The front office staff is very rude, and they refuse to call you a cab when you depart. You will have to go to the main road and try to flag a passing taxi , which is extremely difficult. It took me 35 minutes to get one, and that too in the evening ! God help those guests who need a taxi for an early morning flight ! less

Not a satisfied hotel. swimming pool is like a big tub and not very well maintained. Bathroom is very small and reception is also not very good. I will not prefer to come here again. Let me see to food tomorrow. less

well, this is not the expensive option, i agree. this is still called a "hotel", so i am expecting at least a professional service. When i arrived at midnight, no one can gelp with luggages, and i have two suitcases and two bags! When i asked for help, i was told simply there is no concierge service after certain hour. Noone offered help, even though i was on my own, trying to drag my suitcase to room one after another. I cant believe this is happening in Hong kong, where it is famous for its welcoming community and good hospitality. Well, why dont you put this announcement on your website, do we know this is coming when we tryied to choose hotel options. This is not the end of the drama yet. My company sent me (to the hotel address) two packages with key documents, and both got rejected by hotel. On document of post office, is shows the hotel claimed that i checked out on that morming (while i am obviously still in hotel, and called front office mamy times on the same day checking if my packages arrived). Ohmygod! I have never seen such a so called "hotel". worse than a backpacker. Have to say there is one lady at front desk, and she is helpful. Will never stay here again, such a disappointed.experience. less

After reading the mixed reviews on TripAdvisor, I had very low expectations of the hotel and it was a good thing that I had low expectations of the hotel during the past 3 days as I had more negative experiences than positives. To start things of, I'll list down the positive things about the hotel. For a solo traveller who just needed a place to sleep & shower as I was out throughout the day, the room was pretty decent just to sleep and shower. Nothing to complain about the room. Also another positive thing about the hotel was that it was near to places like Times Square, Happy Valley & also the MRT station. Now with the negatives. One of the issues that I had with the hotel was the staff. Felt that the staff were very rude, unfriendly and didn't have that hospitality spirit to serve the guest especially during my check in service. The person who check me in didn't even look at me when explaining the hotel policy. Another issue that I had with the hotel was the WiFi. The hotel definitely need to improve on their WiFi as there were certain time where I can't even access the Internet, YouTube, Instagram, etc. As a whole, I think the hotel needs to really improve before I even decide to come back to the hotel in the future. less

A small boutique hotel in Causeway Bay. A block from Times Square and MTR. A great place to be out of the way and sleep! Good value!!! Staff is very helpful. I booked 14 twin rooms for my Dragon Boat team!! less