Best Western Hotel Causeway Bay

I stayed on Sky Villa, they try to promote this room a lot even in the lift. Room size is similar to standard room, only there is a balcony with private jacuzzi covered with glass door. Nice view at night. Minor is a pool is just next to the room and can hear people talking. It’s on very high floor on 39th floor, we must change the lift from 1st floor to 3rd floor then 3rd floor to 39th floor. Sometimes the lift was under maintenance and there is no sign. Tv remote cannot use, TV screen is really blur. Jacuzzi function is hardly to use only button and no explanation on its. Refrigerator is super tiny which only can put two cans of coffee. Bath towels are provided only 2 pieces which everyone must use the jacuzzi outdoor and need to call for extra. There are few selection on breakfast line. Totally ruined the trip by same reception Mandy Lui. She never smile at all. There are many hotels else where have much better service. I will not book this hotel again very disappointed!!!!! less

Stayed here 3 nights on a short trip to Hong Kong. The approach roads isnt the best. However the property is quite nice and we found it be very convenient. Their rooms are small and compact. The counter staff were helpful. less

This hotel is difficult to reach as it is located in a narrow street, and taxis do not want to go there. Even the hotel shuttle from the airport drops you off about 50 metres from the hotel and you will have to manage with your multiple bags without any help from the hotel staff. There is a fish market just outside the hotel, as a result of which the approach is smelly. The rooms are small, with hardly any space to move around. The front office staff is very rude, and they refuse to call you a cab when you depart. You will have to go to the main road and try to flag a passing taxi , which is extremely difficult. It took me 35 minutes to get one, and that too in the evening ! God help those guests who need a taxi for an early morning flight ! less

Not a satisfied hotel. swimming pool is like a big tub and not very well maintained. Bathroom is very small and reception is also not very good. I will not prefer to come here again. Let me see to food tomorrow. less

well, this is not the expensive option, i agree. this is still called a "hotel", so i am expecting at least a professional service. When i arrived at midnight, no one can gelp with luggages, and i have two suitcases and two bags! When i asked for help, i was told simply there is no concierge service after certain hour. Noone offered help, even though i was on my own, trying to drag my suitcase to room one after another. I cant believe this is happening in Hong kong, where it is famous for its welcoming community and good hospitality. Well, why dont you put this announcement on your website, do we know this is coming when we tryied to choose hotel options. This is not the end of the drama yet. My company sent me (to the hotel address) two packages with key documents, and both got rejected by hotel. On document of post office, is shows the hotel claimed that i checked out on that morming (while i am obviously still in hotel, and called front office mamy times on the same day checking if my packages arrived). Ohmygod! I have never seen such a so called "hotel". worse than a backpacker. Have to say there is one lady at front desk, and she is helpful. Will never stay here again, such a disappointed.experience. less