Abysmal at best.
When I had initially booked, I knew that I wasn't necessarily booking myself in a 5 star resort, having said that - I've been in a Best Western before, and I was still shocked at what was in store for... more
When I had initially booked, I knew that I wasn't necessarily booking myself in a 5 star resort, having said that - I've been in a Best Western before, and I was still shocked at what was in store for me.
First impression - it felt like I had walked into a loading area off of the street. Turns out,the reception is on the 3rd floor and you need to take your stuff up yourself, where you can check in. Reception staff wasn't welcoming at all. I got there in the evening around 9pm and there was a bit of commotion - might have been time for a change of shift.
The lady behind the counter made it sound like they were giving me an upgrade. After understanding that I had to pay for it, I am so glad I did. Even though the room was on the top floor, it was possibly the tiniest I have ever been in. Barely any place to put in a suitcase, but once that's in there, you literally need to jump around.
Sitting on the toilet seat, I could reach out to my bed. The mattress was uncomfortable, and the curtains were coming off the hinges. The ONLY redeeming factor was that the view was incredible. Had I opted for the room on a lower floor, I would have had a tiny window and would succumbed to my claustrophobia.
When I got to the room, I found a note on my side table saying that there was renovation work going on next to my room. Even though I had been prepared, waking up to the sounds of drills and hammers at 8am every morning while on holiday is not ideal. At that point, I had to make a decision whether to keep the view or deal with the noise. I chose the view.
There is no way one more person could have fit in the room with me at the same time.
It's such a shame that my experience in Hong Kong has been tarnished by staying at this hotel. less