Best Western Hotel Causeway Bay

Only good thing about this hotel is the location but bed is not comfy as I can feel the spring of the bed! They fixed it by giving me a thin matress to put on the bed.. The room is freezing cold when we stayed there (winter) and told me they don’t have heater so they just gave us a spare blanket.. less

Hong Kong real estate is the world’s most expensive and the costs of living is unbelievably high. The size of the room will be a bit of a challenge for a couple. But if you on a tight budget, this is one of the better hotel. My room was in front of the elevator but the door and wall insulation managed to snuff out the outside noise. I was able to place my cabin bag on the window ledge, which is helpful due to the small room. Both the aircon and hot water worked well. Housekeeping was carried out daily. Really, I have no complaints at all. less

with such a good name but the poor quality turns people off. i booked this for a couple and they were shocked when i opened the door as the room was tiny and old fashioned. toilet failed to flush and sink was stuck nd water ccould not go thru the sink easily. the bathroom has no tub but a basic and cheap transparent plastic curtain which was terrible. less

Booked in four nights over New Year on my first trip to Hong Kong and was initially made to wait 30 minutes to check in and was then told, by a very unfriendly receptionist that the room wouldn’t be ready for a further two hours, after the official check in time for the room. The room was very small but the main issue was that the bed was very old with springs protruding and deep cavities and was unfit for purpose. After a sleepless first night, I informed the reception that the bed was unacceptable and was told to pack our luggage and come to reception before 11am and that the new room wouldn’t be available for another four hours! On my return to the hotel, having waited for four hours, I was then shown a series of rooms with similar very poor and uncomfortable beds. I immediately checked out, but had unfortunately pre paid for four nights but was told that no compensation, even being without a room for a total of six hours of our stay, would be offered as they had offered me other room options and the room was none refundable. Having contacted the hotel manager by email to explain my deep dissatisfaction, I requested to have the main Best Western Customer Service email address to log a complaint, which was agreed, however this was never provided and I am still waiting..... We checked into the Rosedale Hotel Victoria Park, similar price with far better customer service, friendly helpful staff and most importantly comfortable beds. Having stayed in many Best Westerns on business trips to the USA, which have always been very good, I will now never stay in a Best Western hotel again due my very poor experience. less

This is the smallest room that i ever stayed. Although the location can be considered as prime location. Its near Times Square meaning you dont need to worry about food and shopping heaven nearby. Compare to the price, you can get better hotel near here. This is the last option hotel. The only good thing is, it is very clean less