So bad we left early!
29/03/2018 Sean B, Portland, Oregon
Do not stay here. This hotel was so bad we left early. Forget our non refundable rate and prepaid breakfast, we cut our losses and left early. Do not be fooled by anyone else’s mediocre reviews. Use m... more
Do not stay here. This hotel was so bad we left early. Forget our non refundable rate and prepaid breakfast, we cut our losses and left early. Do not be fooled by anyone else’s mediocre reviews. Use my bad experience as a warning to save your money and find a different hotel. We got off to a bad start. Check-in was a joke. The staff is totally useless. We only had two rooms and there was so much paper work, you would have thought I was buying a used car. We get to our rooms. Wow what a shocker. Smoking rooms that smell like vinegar. I called the front desk and sure enough, they assigned us smoking rooms. I did not reserve smoking rooms so they had to move us. We had to pack up and move to a different floor. The desk agent refused to give us new keys until we handed over the keys for the old rooms. What a hassle! After traveling for over a day and wanted to get settled, this treatment was the last thing we wanted to deal with. Also, for three days in a row we had to get the room keys reset since they kept working. Another trip up and down the elevator after a long day around the city. The blank stares of the desk agents is priceless. Any complaint and they don’t know how to respond. We were under the assumption breakfast was included but it was not. So we bought breakfast from the hotel and what a joke! Major lack of options, flavor, color, and taste in every way. Just two hours later my daughter was barfing in the subway station garbage can in front of thousands of commuters because of something she ate at the horrible hotel breakfast. The rooms are super tiny. The bathroom is so small that I can’t even get all my bodily functions completed in one sitting because my legs won’t spread far enough apart. I’m 5’8” and 180lbs with a 31” waist. My shoulders are hitting the side walls when I sit on the toilet. The rooms are clean and do have good views. The WiFi is free but not all fast. The room and hotel decor is old and could a lot of help. The room did have free water and a mini fridge. Don’t drink the yellow hotel water. I thought someone had urinated in our toilet and didn’t flush. But it’s just the yellow water. The location is good but the street the hotel is located on is quite a dingy alleyway. So we booked 4 nights but leaving after 3. We have had enough. Best Western is the worst and is not doing itself any favors with this property in its portfolio. less
Kelvintse, Manager at Best Western Hotel Causeway Bay, responded to this review
Dear Sean B
Thank you for staying at Best Western Hotel Causeway Bay and share your valuable comments with other travellers. It is regret to hear your stay was not up to your expectation. we will be focusing the feedback you gave us for implement improvements in near future for ensuring better experience for guests in the future.
Should you need further assistance or future room enquiriy, please feel free to contact me directly on tel: (852) 2496 6618, email: email@example.com and I will be delighted to take care of your future reservations personally.
Room Division Manager